layer from fb messenger makes unable to click link on right side of web site

Hi,

Thanks for the feedback. Could you let us know your website URL so we can take a look at it?

Regards
Facebook Team

https://racesolution.nl/

Hello,

the facebook icon and reserved window area makes unable link to click on right side of web page.

thank you in advance.

Hello, I′m facing the same issue with my website, https://www.adinkrabrand.com/. When you add a product to the cart and you click the cart icon, after few minutes, an iframe from fb messenger makes it impossible to click on check out button or menu item.

Please here′s a link

https://drive.google.com/file/d/1rnM33FxcNmwWnPylDuQKnWKesg-VftY-/view?usp=sharing
thank you

Hello, I′m facing the same issue with my website, https://www.adinkrabrand.com/. When you add a product to the cart and you click the cart icon, after few minutes, an iframe from fb messenger makes it impossible to click on check out button or menu item.

Please here′s a link

https://drive.google.com/file/d/1rnM33FxcNmwWnPylDuQKnWKesg-VftY-/view?usp=sharing
thank you

Hi @tiziyo,

Based on our check, it looks like you have two plugin setup codes installed on your website which might be conflicting with each other.

How to check?
– Right click on your website and choose view page source
– search for fb-customerchat and you will see that you have two setup codes there.

We would recommend removing one of them try again on your website to see if the issue is resolved.

Regards
Facebook Team

Hi @depremz,

Thanks for the question/feedback. We are currently looking into the issue you are facing.

Regards
Facebook Team

I am also facing the issue. right side links and right side’s menu items are not clickable for hidden iframe. when click on chat button, and minimize it, the issue is gone. but, after that i reload the page, facing the same problem.
I decide to uninstall the plugin. please solve the issue. thank you

I had the same issue. Tried reinstalling the plugin but it hasn’t worked. Uninstalled it for now. I manage three websites and this has only happened in one?

Please let us know when it’s fixed.

Hi! This is an engineer from Facebook working on this issue.
Sorry you are experiencing it ??
We have put out a fix in our SDK which should resolve this issue.

If not, could you provide your website and the code you used to install the plugin? Thanks you!

Hello FB engineer, thank you for the response. My website is Adinkrabrand.com . FB messenger installation was done via fb messenger integration >> page >> setting >> messenging.. I hope this helps?

Thank you

Hi @depremz,

I checked out your website, and it seems that the plugin is working correctly, and I was able to interact with the rest of your site fine.

I will assume the issue is fixed for you now, but please let us know if you’re still experiencing any problems.

Thanks,

Facebook Team