Hi miniOrange (@cyberlord92)
when your message was 10 hours, 56 minutes ago.
Thanks for making the update.
I wrote the review in the last 18hours,
so it wasn’t long after that, that the hot-fix was made.
I noticed it today when I checked for updates.
Thanks also for the thanks.
If you have the time, I would like to have a bit of a de-brief, which follows below;
1) Having created the topic to alert you to the problem of the absent header tags, there appeared to be little resultant activity. there was some communication, but the fix did not happen. That’s understandable, slightly under performing, but in the world of people, business, etc, not everything happens that quick.
So I then added a comment to the topic with the intention to re-draw you attention to a problem that I considered would be something you might consider to be of priority to this project. I may have done this more than once, but it is hard to tell, because in any case, the additional comments get removed because they are “bumps”.
So there is no evident way to re-draw a plugin author’s attention to a plugin topic, if they seemed to have lost track to something they had indicated they would act on.
Are you able to advocate for something to be created which will help “re-alert” a plugin author to a languishing topic?
This might involve the plugin author being able to identify a topic in a priority of “importance to do”, and based on the level of importance the topic author can remind the plugin author.
But something, that helps prevent progressive activity from being forgotten about.
1b) I also add, that “bump”ing is very poorly looked upon by the forum moderators, and I received treatment as a result of that, that continued to make it difficult to get the message through to you (I believe this to be systemic rather than personal). But one of the outcomes from a discussion on that, brought a suggestion that I write a review as a last resort to get you attention.
So it has not been just patience, that has eventuated a solution to this problem.
One of the discussions (because there are quite a few WooCommerce plugins authors who are having this problem – still), said that plugin authors prioritize their responses to topics based on the topics which have not been responded to yet. There did not seem to be a motivation to “re-address” topics which “had been responded to”, and were “not yet resolved”.
Nor did there seem to be other methods of “sorting” the topics, or prioritizing.
2) There is no method available for a topic author to assign a level of urgency to their topic. Email has had the ability to assign an urgency to it messages for many years now, but this is not available to forum messages.
This would also help plugin authors determine the order of the messages they will respond to and act on.
The plugin authors could also be allowed to create their own order of “importance” and “urgency”.
There is a difference between “features and functions” which advance the capabilities of a project, and “problems which stymie the present functioning” of the project.
3) 2 Months ago, I was told this problem would be fixed “soon”, and nothing happened (understandable).
Within a day of writing a review with a low rating, the problem is fixed.
This is a very good response to the review, and a rapid response too.
But it also shows the tardy response to the original topic.
Now, this is not being said with the intention “blame” or “accuse” you – and I would like to remove any of that sort of thinking. What I am intending to do, is to highlight;
3a) how responsive you actually can be, compared to how the system induced you to be.
3b) how soon a time I attempted to give you a heads up on a problem, that even apparently WooCommerce had not alerted it plugin authors about its new requirements (and even now may still not have?), and how the system made it difficult to prioritize the communication (though it seems to work quite well at “de-prioritizing” communication).
The system as it is presently is something that we are all living with, and it as the way it works. Understandably, there may be room for improvement. Whether there is any improvement slow or rapid, significant or minor, will only come from some form of action sooner or later.
I hope that you will come up with some form of suggestions to improve the method/procedure for receiving and handling information within the systems that are available.
The systems that are there fore you to use, are used by other plugin authors, so any improvement will have benefits for all other plugin authors, at least to those specific to WooCommerce.
the developers of the systems will hopefully be quite keen to improve the systems so that WordPress may develop more swiftly, and experience less incongruencies as it develops.
I am interested to hear comments from your angle as a plugin author team.
Perhaps we might be able to brainstorm some improvements together.
Thank you
