Latest version seems to block Google Ads conversion events

  • Resolved Dan Claudiu G.

    (@dcgavril)


    1 year, 1 month ago

    Hello,

    First of all thank you for developing this plugin, it’s really useful.

    The latest version 2.22 seems to block the Google Ads conversion events tracking, so even if we still have Google Analytics v4 tracking working for those who accept the cookies, we don’t have anymore the conversion tracking.

    Disabling the plugin fixes the issue.

    The issue started right after we’ve updated to v2.22, so I’ve now reverted to v2.21 and I will update this post tomorrow after we see if the conversions are showing up again.

    Meanwhile can you please check or advise on how to fix this with the latest version or is there an issue with the update ?

    Thank you.

    PS: I’ve just seen this mention in the settings “If you enable Google Consent Mode v2, consent will be denied intil the visitor accepts marketing cookies. If you do not enable Google Consent Mode v2, consent will always be denied.” so if I’m understanding correctly this option is disabled on my setup and it might affect the ads tracking, this is the first time I’m seeing it and the plugin has been installed for a while now. How did the v2.22 affected this setting, or was it neglected and now enforced ? if that’s the case it’s possible that there are other users that might be affected by the fact that this option was disabled by default for older installs.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Johan Jonk Stenstr?m

    (@jonkastonka)

    Have you checked the option mentioned in the FAQ about Google Consent Mode?

    Plugin Author Johan Jonk Stenstr?m

    (@jonkastonka)

    How did the v2.22 affected this setting, or was it neglected and now enforced ?

    Before 2.21 Google Consent Mode was not used at all, and therefore tracked when visitors accepted Google Analytics / Tag Manager. Now Consent Mode is used.

    Thread Starter Dan Claudiu G.

    (@dcgavril)

    Hello @jonkastonka

    I haven’t read that FAQ because we as users of the plugin, we are not getting any notifications if you are adding any new text in the plugin description or in the FAQ, so it’s hard to keep up with any new documentation especially regarding a very important change, more than this for those who have automatic updates it’s practically impossible to know something changed. If I may suggest, it would be useful to add a notification banner in the admin dashboard in case the plugin is changing a behavior that can break stuff… in this way the users of the plugin would be notified and would take action.

    Another thing is that, in that FAQ you are pointing there’s only a mention on how to activate that option, but it doesn’t explain what it does, and especially the fact that this option is disabled by default and in that case it’s behavior is to completely disable the conversion tracking (so from my point of view is actually changing the way the plugin worked before, maybe it was better to have it the other way around, activated by default so that when someone does consent to tracking it would let the conversion tacking work correctly as before ?

    Like I’ve said from the start I appreciate your work, so this post is just to understand how things have changed or if there’s a bug in the latest version.

    Thank you.

    Plugin Author Johan Jonk Stenstr?m

    (@jonkastonka)

    If you read the FAQ and go to settings as advised, in the admin it says: “If you enable Google Consent Mode v2, consent will be denied until the visitor accepts marketing cookies. If you do not enable Google Consent Mode v2, consent will always be denied.”

    I don’t think it’s better the other way around, since all sites not compliant with tracking ads would be tracking ads as well.

    Plugin Author Johan Jonk Stenstr?m

    (@jonkastonka)

    There is a problem with Google Consent mode at the moment. I will try to fix it in the next release.

Viewing 5 replies - 1 through 5 (of 5 total)
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