Latest version crashes 2 websites

  • Resolved underWorded

    (@underworded)


    5 years, 9 months ago

    Hi there, I’ve had to deactivate Content Aware Sidebars (version 3.8) on two websites, due to it crashing both sites. I have site monitors that alerted me both sites were down, and when I went into both via ftp, I saw the plugin was updated today, raising the possibility that the plugin was the cause.

    Upon de-activating the plugin the sites immediately came back up, and when reactivating they went down again with a 500 Internal Server Error, confirming that Content Aware Sidebars is the culprit. The plugin is currently disabled on both sites so they can at least function, but since a significant part of the site navigation is handled through CAS, please can you look into it as soon as possible, thanks.

    In the meantime, can I download the previous version from somewhere? I can stop all auto updates on both sites to stop the plugin from updating until this is resolved.

    EDIT:
    I managed to extract an older version of CAS – version 3.7.7 – from a site backup, so the sidebars are back and the sites are functioning, but please can you look at the latest version, some issue with it is definitely crashing both sites with a 500 Internal Server Error

    • This topic was modified 5 years, 9 months ago by underWorded.
    • This topic was modified 5 years, 9 months ago by underWorded.
    • This topic was modified 5 years, 9 months ago by underWorded.
    • This topic was modified 5 years, 9 months ago by underWorded.
    • This topic was modified 5 years, 9 months ago by underWorded.

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Viewing 4 replies - 16 through 19 (of 19 total)
  • Thread Starter underWorded

    (@underworded)

    Hi Joachim, no I don’t use WooCommerce on these sites, the conflict for me occurs with Caldera Forms (Version 1.7.6). If you like I can give you access to a staging site if you want to investigate directly. I’ll just need an email address to send credentials to.

    Plugin Author Joachim Jensen

    (@intoxstudio)

    I found a bug triggered on sites that had previously had WooCommerce installed, but no longer active. It has been fixed in version 3.8.1.

    I tried to install both Content Aware Sidebars and Caldera Forms (1.8) on a clean WordPress 5.1 site, but unfortunately I could not reproduce the issue, and I found no errors or warnings in the logs.

    It is possible that there has been a conflict between the 2 plugins (perhaps in combination with a 3rd plugin). I strongly recommend that you upgrade to version 3.8.1 as it contains a security fix.

    If there is still a problem after updating, please let me know!

    Thread Starter underWorded

    (@underworded)

    Hi Joachim, thanks, the update seems to have resolved it! The latest of both CAS and Caldera are running with no issues on the staging sites.

    Everything looks good here, too.

Viewing 4 replies - 16 through 19 (of 19 total)
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