Latest update version 4.3.1 crashes site

  • Your latest version crashed my website and I get a blank white screen. I turned on debug and I get the following error: plugins/the-events-calendar/common/src/Tribe/PUE/Checker.php on line 200

Viewing 6 replies - 16 through 21 (of 21 total)

  • I followed SLIcore Design’s advice and my site calendar is back up and running too!

    Plugin Author Brian

    (@brianjessee)

    Hi,

    Sorry for the issues here. We can work with you to resolve this.

    First we have pushed out 4.3.1.1 to resolve this issue.

    Unfortunately, the only way to fix the site with fatal errors is to access the files of you site and delete the older version of The Events Calendar. This process itself does not delete or change any of your settings in the database.

    This can be done by either your hosting account file manager or through ftp. The files will be found here:

    wp-content/plugins/the-events-calendar/

    Please make sure to remove all copies of The Events Calendar.

    That will bring your site back and then you can download the latest version of The Events Calendar (4.3.1.1) from here and manually upload it to your site or use the WordPress Plugin Manager to find the plugin again and install it.

    We also have this guide for manual updates:

    https://theeventscalendar.com/knowledgebase/manual-updates/

    If you have issues bwyond the fatal after updating please let me know in a new thread and we can help out.

    Thanks

    Brian, how does this interact with The Events Calendar Pro? I’ve reloaded 4.3.1.1 and gotten back up with The Events Calendar, but whenever I FTP the Events Calendar Pro folder back into my Plugins folder and try and reactivate it, my site crashes again. Is there an update to Events-Calendar-Pro.php ?

    • This reply was modified 8 years, 4 months ago by ddrevik.

    After the latest update everything works fine ! Thanks

    I can confirm that we’re still getting fatal php errors with 4.3.1.1 and Events Calendar Pro 4.3.1. Deactivating Pro brings site back online.

    Plugin Author Zach Tirrell

    (@zbtirrell)

    @ddrevik if you are having problems with PRO, I assume that you are on PHP 5.2. We have an incompatibility there and will be shipping a hotfix soon.

    On that note however, just a quick reminder – if you are having issues with PRO, or any of our premium plugins, please request support at https://theeventscalendar.com/support-forums/

Viewing 6 replies - 16 through 21 (of 21 total)
  • The topic ‘Latest update version 4.3.1 crashes site’ is closed to new replies.