Latest Update results in error

  • Resolved RickAero

    (@rickaero)


    2 years, 5 months ago

    the latest update results in a SOCIAL SHARE error. Noticed the problem yesterday when trying to share a post from website to social. The title and short descriptions are replaced with meta-data. I restored my website and the first plugin I tried updating was SGO and the issue appeared just after updating it. thanks

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  • Plugin Support Dimo Dimov

    (@dimodi)

    Hello @rickaero,

    I spent some time trying to reproduce the reported error by sharing posts from a personal site (with SG Optimizer 7.1.2 installed) on different social networks. During my tests, the titles and short descriptions were all properly fetched.

    Would you provide us with the domain name of the affected website (or a link to the exact post you are sharing) and the steps we should take to replicate the problems that you encountered? In case you are not comfortable sharing this information in the forum and your site is hosted with SiteGround, please open a support request from your Client Area so we can check the issue in more detail.

    Best regards,
    Dimo

    Plugin Support Georgi Ganchev

    (@georgiganchev)

    @rickaero,

    We have not heard back from you for the past 4 days and we will mark the case as resolved.

    If you still experience the issue, please ensure that you update the plugin to its latest version and test it again. If the problem continues you can submit a helpdesk request from your Client area in SiteGround so we can try and reproduce it.

    best regards,
    Georgi

Viewing 2 replies - 1 through 2 (of 2 total)
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