• Resolved n1fdadmin

    (@n1fdadmin)


    The latest update (v2.8.4) to Robo Gallery essentially locks up the WP admin on our site. No matter what admin page I try to access, I always get the Robo Gallery update welcome page. I finally had to disable the plugin via FTP to get control of our admin back. The 2.8.3 version was fine. Please help.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi, my admin panel is also locked and I cannot click on any other menu item, but the Robo Gallery menu. I have only 3 galleries which was the requirement for the free version. Should I go PRO to use it?

    Plugin Author robosoft

    (@robosoft)

    Please post ticket with links and more details here: https://robosoft.co/new-ticket

    We’ll check gallery settings directly on your page and I’m sure that we’ll find solution in short time.

    I want to report that:

    1. I updated the Robo Gallery Plugin on my staging website, and now your Pro Ad page has locked me out of the WP Dashboard UPDATE. In other words, when I click on Home in WP Dashboard, then update, I am redirected back to your ad about Pro. I cannot update any other plugin from the UPDATE on the dashboard menu. I had to go to the Plugins and manually update the other plugin.

    2. I had to ask GoDaddy to restore my staging site back to yesterday. I have had so many problems with this Plugin.

    Alma Boodram

    Plugin Author robosoft

    (@robosoft)

    It’s really strange, we didn’t get any access to the pages where this problem really exist. Unfortunately such bug wasn’t replicated on any our test location.
    We try to fix it just based on logical, possible, problems which could happens in such case.
    Anyway, looks like we find solution which should work even more stable then previous version in last gallery release.
    Please try to update gallery to the 2.8.5 (after today gallery release). Please drop line here if it’s gonna help to sort this problem. We’re really appreciate your messages.
    Sorry, for any inconvenience.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Latest Update locks admin to into page’ is closed to new replies.