latest update hosed my Instagram feed

Hi @asaracena

Thank you for contacting us! When I checked your website the Instagram Feed on the homepage was displaying without issues. Screenshot: https://a.supportally.com/i/gkm6Hp (Blured for privacy). There may be an issue specific to your browser setup that is preventing feeds from loading. Please follow this guide to troubleshoot such issues: How to Fix Instagram Feed Not Loading on Your Site 

I hope this helps! Please let me know if you have any questions.
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Thanks! ??

Actually as soon as I use a VPN (I live in Laos) the images display normally.

If I use the local IP then on my laptop (browsers Firefox 128.0.3 and Safari 17.5) images are not displaying. On Firefox I get the description but no image. On Safari I get 5 image placeholders. Nor do the images display on my iPhone.

Have you added some kind of country blocking? Oddly all the other images on my site display properly – it’s only the Instagram feed that doesn’t.

Hi @asaracena
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?Thank you for the additional details. If your Instagram feed works after activating a VPN it could be due to a block on your internet service provider side. As a workaround, please activate the “optimize images” setting. To do this, go to your WordPress dashboard > Instagram Feed > Settings > Advanced and toggle on “Optimize Images” then click “Save Changes”. After this, thumbnails will load directly from your website instead of the Instagram CDN.
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?I hope this helps! Please let me know if you have any questions.
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?Regards ??

Thanks Nigel – that seemed to be the solution.

I’m closing this thread now.

Hey @asaracena,

Glad to hear it! Should you have any other questions or run into issues in the future don’t hesitate to reach back out as we are always happy to help.

Many thanks!