latest update has caused issues

  • Hi, my live chat won’t load any of my custom colours, and when I go into colour styling I can’t seem to save any new colours

    Wordpress has just flagged an error, see below

    Error Details
    =============
    An error of type E_ERROR was caused in line 308 of the file /home/sites/6b/8/8f1ffb4863/public_html/wp-content/plugins/wp-live-chat-support/includes/helpers/utils_helper.php. Error message: Uncaught Error: Cannot use object of type stdClass as array in /home/sites/6b/8/8f1ffb4863/public_html/wp-content/plugins/wp-live-chat-support/includes/helpers/utils_helper.php:308
    Stack trace:
    #0 /home/sites/6b/8/8f1ffb4863/public_html/wp-content/plugins/wp-live-chat-support/includes/helpers/utils_helper.php(661): TCXUtilsHelper::wplc_check_chatbox_enabled_business_hours()
    #1 /home/sites/6b/8/8f1ffb4863/public_html/wp-content/plugins/wp-live-chat-support/includes/helpers/utils_helper.php(690): TCXUtilsHelper::wplc_load_chat_js_data(false)
    #2 /home/sites/6b/8/8f1ffb4863/public_html/wp-content/plugins/wp-live-chat-support/wp-live-chat-support.php(234): TCXUtilsHelper::wplc_load_chat_js(false)
    #3 /home/sites/6b/8/8f1ffb4863/public_html/wp-includes/class-wp-hook.php(287): wplc_init(”)
    #4 /home/sites/6b/8/8f1ffb4863/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(true, Array)
    #5 /home/sites/6b/8/8f1ffb4863/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #6 /home/sites/6b

    Are you able to help?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter macpheek

    (@macpheek)

    forgot to mention the page – https://allaboutfreight.co.uk/

    Plugin Support wpdev3cx

    (@wpdev3cx)

    hi @macpheek ,
    please answer for us the following questions in order to help us to face your issue
    1. The mentioned error is already fixed and will be released with the next update, but we have only replicated that on update plugin process. Are you getting this error more than one time during the usage of the plugin?
    2. After you have saved your custom colors in plugin’s settings if you refresh the page does it loads with your color selection or with default color selection?
    3. Do you use any cache system in your WordPress installation?

    Thread Starter macpheek

    (@macpheek)

    Hi, I only got the error this once
    Yes if I refresh the page the colours seem to have saved
    Yes I’m using hummingbird, however I checked and I’ve not compressed any of this plugins files, and I have refreshed the cache

    Plugin Support wpdev3cx

    (@wpdev3cx)

    @macpheek each time you are saving your settings the plugin must render again to any page of your website. Provided that settings page loads the correct colors ,it’s sure that settings have been saved. The most probable reason for your issue is that your cache system doesn’t clear cache on our plugin’s save process. We are unable to handle all cache management systems so it’s up to you to take care the process of refreshing website’s cache after settings changes.
    Please after you have made a change to your settings, clear your cache and then check if the change affected your website’s chat.

    Thread Starter macpheek

    (@macpheek)

    Hi, I tried deactivating my cache plugin and clearing my browser cache but the colours still aren’t updating. thanks for your help anyway

    Plugin Support wpdev3cx

    (@wpdev3cx)

    Hi,
    we just released an update for the plugin (version 9.0.12) which contains a fix on settings save process. Please update your installation and let us know if your problem solved.

    Thread Starter macpheek

    (@macpheek)

    Hi, I updated it and the colours had all gone back to black. I’ve updated them and cleared all caches but still not working :-/

Viewing 7 replies - 1 through 7 (of 7 total)
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