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Reply To: Latest update eliminated access to theme

Jan Dembowski — Tue, 08 May 2018 23:34:21 +0000

I’ve moved this to Fixing WordPress where it belongs.

You updated what? The theme? If so, Thesis is a commercial theme and not supported here.

For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

But before we get to that, what’s the URL of your site?

Reply To: Latest update eliminated access to theme

fergus440 — Tue, 08 May 2018 23:44:10 +0000

The theme did not eliminate itself. Today I tried to access it for the first time since the latest update of WordPress. It was not there. the URL is https://www.crawfordharris.com/wp-admin/

Reply To: Latest update eliminated access to theme

Jan Dembowski — Tue, 08 May 2018 23:49:32 +0000

Your wp-admin is still there. See this link.

https://www.crawfordharris.com/wp-admin/css/common.css

Something on your site is 302’ing /wp-admin/ to /not_found

Do you recall what plugins you had running? Did you have any security plugins running?

Reply To: Latest update eliminated access to theme

fergus440 — Tue, 08 May 2018 23:49:40 +0000

If I go to appearance, all of the available themes appear, including Thesis but there is no way to access the various options. Before, there was a listing in the left-hand column
that allowed me access to all the controls offered by the theme. That is missing.

Reply To: Latest update eliminated access to theme

fergus440 — Tue, 08 May 2018 23:53:46 +0000

I don’t think I had any security plugins running. I have not changed any of the plugins in several months but I have updated those given notice. My activity on the blog has been minimal of late while I research and write 3 more books.

Reply To: Latest update eliminated access to theme

fergus440 — Wed, 09 May 2018 00:04:13 +0000

I do have iThemes Security. It is not a new addition, though I don’t recall the last time it was updated.

Reply To: Latest update eliminated access to theme

Jan Dembowski — Wed, 09 May 2018 00:23:47 +0000

Do you have a file and database backup? Not “your host has one”, I mean do you have one?

If so try this: via your host’s file manager back up the wp-content/plugins directory into your PC or Mac and on your webserver rename wp-content/plugins to wp-content/plugins-old. Then create an empty wp-content/plugins directory.

That will hard disable all of your plugins. If it’s a plugin then that may fix it and let you login via https://www.crawfordharris.com/wp-admin/

Reply To: Latest update eliminated access to theme

fergus440 — Wed, 09 May 2018 00:32:11 +0000

I designed and built my first computer in 1957 with vacuum tubes. I was an assembly language programmer for Delta back in the 70s but I have repented of being a techie. I am now just a user. I doubt I could employ your suggestions. Would Bluehost likely do that for me?

Reply To: Latest update eliminated access to theme

Jan Dembowski — Wed, 09 May 2018 00:49:47 +0000

They may, but if you speak or chat with them show them this reply. I’ll write steps that could help them assist you.

Rename the /.htaccess file to /.htaccess-old.
Try to login via https://www.crawfordharris.com/wp-admin/ again.
If that works and you can log in then stop.
If that does not work then rename wp-content/plugins to wp-content/plugins-old.
Create a new empty directory wp-content/plugins
Try to login via https://www.crawfordharris.com/wp-admin/ one more time.

I added the .htaccess step as that should be less impactful and easiest for them to do. Let me know how that works out.

Reply To: Latest update eliminated access to theme

fergus440 — Wed, 09 May 2018 00:55:06 +0000

Many thanks. Between visits to doctors and physical therapy, it may be a couple of days. I really should be in more of a hurry, as I am so old that the ringing in my ears is a relic of the Big Bang.