Latest update crashes my site completely

Hello,

We updated the plugin to 5.1.1 just a few minutes ago. You can try updating to 5.1.1 and let us know if the issue still persists.

Thanks,
Dhruvin

Exactly the same problem here.

5.1.0 works fine, but the latest update (5.1.1) caused my site to display just a white screen in the front and back end.

I also disabled the plugin via FTP and the site worked straight away. Then tried reinstalling 5.1.1, but it crashed the site again. In the meantime I’m going to revert back to 5.1.0.

Bes,
Ben

• This reply was modified 6 years ago by Brack29.

Hi Ben,

First I heartily apologize that you faced inconvenience on your site due to our plugin and for the delay in response because of weekend.

In the last plugin version 5.1.0, the fatal error message was showing once we update the plugin and the site was crashing. Here is the screenshot of the error message: https://prnt.sc/ld4cci

This error was coming as we had coded wrong folder name in the “wcal_all_component.php” file. The folder name was “WooCommerce-Check”( Uppercase letter) in the “/includes” directory and we were including the folder name “woocommerce-check” ( Lowercase letter) in the file.

So, we had changed the code to “WooCommerce-Check” from “woocommerce-check” name in the file and released the plugin version 5.1.1.

Today, we had again tried to update the plugin from the plugin version 5.0.2 to 5.1.1 and it works fine on our site.

For your website, can you please let me know once you update the plugin to the version 5.1.0 or 5.1.1, you got an error message in the debug log file?

Also, can you please try to upgrade the plugin to 5.1.1 and check the “WooCommerce-Check” folder name which will be present in “/include” folder of our plugin?

If the folder name is “WooCommerce-Check” and still your site is crashing then I will need to check the issue on your site and find out the cause of an issue. So, kindly drop your email on “support at tychesoftwares dot freshdesk dot com” email address where we can further debug the issue.

Let me know on the same.

Regards,
Chetna Bhutka

I had the same problem here, my site shows a blank page in backend, disabling plugin via wp plugin solves the problem.

Now I just deleted and reinstalled again, and for some reason nothing is being saved in my settings config, in console it is showing:

GET https://www.xxxx/wp-content/plugins/woocommerce-abandoned-cart/assets/js/jquery-ui.min.js?ver=4.9.8 net::ERR_ABORTED 404 (Not Found)

woocommerce_admin.js?ver=4.9.8:346 Uncaught ReferenceError: woocommerce_admin is not defined
    at woocommerce_admin.js?ver=4.9.8:346

Hi,

Thank you so much for sharing the error message with us.

We have checked the code and the issue is that the plugin missing the JS files. We will be releasing the plugin on Friday with the fix. As we are on the leave due to Diwali Festival in India.

I will inform you once we will release the plugin.

Regards,
Chetna Bhutka

Hi,

We have released the plugin version 5.1.3 yesterday in which we have fixed the console log error message and also added JS files which were missing.

Please upgrade the plugin to the latest version and let us know the result.

Regards,
Chetna Bhutka

Hi Chetna,

Sorry, I’m still getting a white screen of death when I activate this latest version of the plugin.

Unfortunately, my site is currently limited to using Woocommerce 2 (v2.6.4). I’m wondering if this could be part of the problem.

Have you tried testing it with Woocommerce 2?

Hi,

We have not tested the plugin with the WooCommerce 2.6.4. It is very older version of WooCommerce. Can you upgrade the plugin to the latest version of the WooCommerce if it is possible for you and check the issue with it?

Older version of Woocommerce can cause other issues with the plugin.

Regards,
Chetna Bhutka