Latest update breaks Thrive Architect page builder pages

  • Resolved raymondtinyfrog

    (@raymondtinyfrog)


    1 year, 6 months ago

    After updating the Folders plugin from version 2.9.2 to 2.9.6 we’ve found that editing any image elements in the Thrive Architect page builder causes nearly all pages on the website to break. It appears that after the update, editing pages with the page builder causes the site to believe that most pages are set as the “blog” archive page. Rolling the Folders plugin back to the previous version doesn’t fix the issue, neither does re-saving the permalinks, or editing the reading settings to save them with the blog page selected as the blog archive page.

    We’ve removed all plugins except for the Thrive plugins and are using the most up to date version of WordPress and the the most recent version of the Thrive Theme Builder theme for testing.

    I can provide an admin user to the staging environment where you can follow the steps below to recreate the issue and I have a screen recording showing the issue happen as well that I can share.

    To recreate the issue:

    1. Log into the website as an admin and choose to edit the partners page
    2. Change images and text and publish the changes and see that the page still loads properly on the frontend and the thrive page builder still lets you edit the page
    3. Go to the plugin page and update the Folders plugin to version 2.9.6 (currently the latest version available)
    4. Return to the partners page and edit in the thrive page builder, change an image to any different image and publish the changes
    5. View the page on the frontend and see that the page is broken and most other pages on the website are broken
    6. Refresh the page builder to try to edit the page again and see that it won’t allow you to edit the page

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Karina

    (@karinapremio)

    Hey @raymondtinyfrog , thanks for reaching out!

    We are already in touch with their developers and we will try to fix this as soon as possible! We will keep you posted! Thanks for your cooperation!

    Please let me know if this helps and please feel free to contact us at [email protected] for any further questions or concerns.

    Plugin Support Karina

    (@karinapremio)

    Hey again @raymondtinyfrog ,

    We were able to fix the issue.

    Can you please download and install the .zip file below and let me know how it goes? Thank you in advance!

    https://drive.google.com/file/d/1EcALIpVjQsuSXjt7veABWEiGDUa6Uhca/view?usp=sharing

    Thread Starter raymondtinyfrog

    (@raymondtinyfrog)

    @karinapremio That update seems to be working, I’m not having any issues with pages breaking after editing pages with the updated version of the plugin in staging. We’ll roll this update out on the live site now, thanks!

    Plugin Support Karina

    (@karinapremio)

    So glad to hear that!

    If you need any help with setting up the plug-i and customising it according to your needs and preferences, please don’t hesitate to reach out, we’ll be happy to help! ??

    Thread Starter raymondtinyfrog

    (@raymondtinyfrog)

    @karinapremio Unfortunately after running the update on the live site our client encountered the same issue with all pages breaking when they duplicated a page and made some edits to it. We’ve rolled back the live site and disabled the plugin again. I’m going to work on our staging copy to see if I can recreate the issue and will provide details when I have them.

    Plugin Support Karina

    (@karinapremio)

    Hey @raymondtinyfrog , thanks for the update and sorry to hear this! Please keep us posted on whether you’re able to reproduce the issue again. Please feel free to contact us at?[email protected]?

Viewing 6 replies - 1 through 6 (of 6 total)
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