Latest update blocks backend access for some users and do you respond to email?

  • Resolved The Open Market

    (@jhutson323)


    6 months, 1 week ago

    After several runs of testing, the newest update can be confirmed to be the culprit in completely blocking access to the backend for certain user roles who have previously been set up to have full access.

    What can be done to fix this?

    Also, 17 days ago I sent an email to your listed IT on your website after you referred me there in the forums here. In the forums I also replied with a question to something rather vague that you mentioned, but no one has responded in either of these places. 17 days….

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hello,

    I have exactly the same problem. The editors or shop-manager can’t access to the backend when the extensions Popup Builder Scheduling or Popup Builder Yes/No is activated.

    Thank you for your help.

    Sorry I did’nt see your response in a precedent topic (problem with version 4.3.0 acces refused for site editors).

    I have download the version 4.2.7 and its OK. Let us know when you fix the problem.

    Thread Starter The Open Market

    (@jhutson323)

    @marierabault 4.2.7 is the most recent edition that works. I’m leaving it there until things are fixed.

    This doesn’t help me with my unanswered question from 18 days ago, though.

    Same issue too with Advanced Targeting extension. I lost many hours to find the problem yesterday, It’s not the first time the that plugin cause problems. Plus we are paying for the extension. I think is necessary much effort to develop and testing in order to respect the works of the clients!

    Plugin Support Jawad Ahmed

    (@jawada)

    Hi,

    We regret any inconvenience caused. An updated version has been released; kindly update your plugin to the latest version. The issue has been addressed in this version. Should the problem persist, please use our support page link (https://help.popup-builder.com/en/) to reach out to us directly. There, you’ll have the option to chat with us or send an email. If further information is needed to assist you with this matter, our team will be ready to promptly support you.

    Best Regards

    Thread Starter The Open Market

    (@jhutson323)

    @jawada

    Thanks for getting back to me. I deleted your plugin, and replaced all of the functions I used it for with code. Where can I go to get a refund?

    Plugin Support Jawad Ahmed

    (@jawada)

    Hi @jhutson323

    You can visit our support page, where you’ll find options to chat with us or send an email. Our team is available to assist you and will gladly address any concerns you may have.

    Warm Regards

Viewing 7 replies - 1 through 7 (of 7 total)
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