• Resolved willjoci

    (@willjoci)


    Latest update crash the back end, cant open chat window.
    Well, window opens but nothing else then “Prossesing” is visible.
    Im able to set online/offline but cant take incoming chats.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author wordpress3cx

    (@wordpress3cx)

    Hello @willjoci, sorry to hear that. Can you provide some PHP/JS logs and list of plugins you have installed? Looks like there is some conflict.

    Thread Starter willjoci

    (@willjoci)

    I did a restore back to old version. But will install new tomorrow again and come back with more info then.

    Thread Starter willjoci

    (@willjoci)

    I’ve been testing some back and forth now. During the daytime I only have access to a computer with edge as a browser, when I get home I use others. It just turns out to be problems in Edge. It works in Firefox, chrome and more.

    I need the plugin to work even in Edge.

    Brgds

    Plugin Author wordpress3cx

    (@wordpress3cx)

    Hello @willjoci, thanks for your feedback. The issue has been identified and fixed. Stay tuned for the next update.

    Thread Starter willjoci

    (@willjoci)

    Perfect, thanks!

    I have major issue since my last update too. I got this error from the console
    Uncaught SyntaxError: missing ) after argument list
    wplc_node.js:27 [WPLC] Connecting to https://tcx-live-chat.appspot.com. This prevent the social login Icon from showing properly. And the initiate chat option for guest has also disappeared. The moment I disable the login, the social logins icon works fine

    Plugin Author wordpress3cx

    (@wordpress3cx)

    Hello @me2ulabs, this is the Edge issue. The new update will be out soon fixing this issue. In the meanwhile, we suggest to use a standard browser like Firefox or Chrome.

    Thanks for your immediate response. However, I have these issues on all browser not only the Edge. The initiate chat for guest has also been disabled. Thanks

    Plugin Author wordpress3cx

    (@wordpress3cx)

    Hello @me2ulabs, the option “Enable Manual Chat Initiation” is available in General Settings -> Advanced.
    This feature is available only when you use “3CX High Performance Cloud Servers” as Chat Server, for performance reasons.

    Plugin Author wordpress3cx

    (@wordpress3cx)

    Hello @me2ulabs, the issue you reported has been fixed in new version 8.1.3. Give us some feedback!

    Thread Starter willjoci

    (@willjoci)

    Update 8.1.3 works perfect!
    Thanks

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Latest update’ is closed to new replies.