Cannot Access Forms via WordPress Dashboard

Hi @memeyselfandi,

Thank you for reaching out! I’m sorry to hear that the form isn’t displaying on the Forms Overview page.

When you get the chance, could you please try using the steps in WPBeginner’s detailed guide on troubleshooting WordPress to see if it helps resolve the issue?

In case the issue continues after following the steps in that guide, please share the details from WPForms > Tools > System Info (screenshot). This information may help us to reproduce the issue and understand the issue you’re experiencing.

Thanks!

Sorry for the delay. I needed to get a staging environment set up. I tried the troubleshooting steps in the link provided, including deactivating all plugins, clearing caches, switching themes. Even deleted and reinstalled wp forms. Same issue. The forms are available via individual pages, but no central listing appears. When one goes to wp forms from the dashboard, it says to ‘create your first form.’ Here is the system info from the LIVE site.

            ### Begin System Info ###

— WPForms Info

Lite: Feb 22, 2020 at 7:08pm (GMT)
Lite Connect: Backup is not enabled

— Site Info

Site URL:
Home URL:
Multisite: No

— WordPress Configuration

Version: 6.6.1
Language: en_US
User Language: en_US
Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
Active Theme: Enfold Child 1.0
Show On Front: posts
ABSPATH: /home/dh_bqntag/sylvester4schoolboard.com/
Table Prefix: Length: 10 Status: Acceptable
WP_DEBUG: Disabled
WPFORMS_DEBUG: Not set
Memory Limit: 40M
Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed
Revisions: Limited to 10

— WordPress Uploads/Constants

WP_CONTENT_DIR: /home/dh_bqntag/sylvester4schoolboard.com/wp-content
WP_CONTENT_URL:
wp_uploads_dir() path: /home/dh_bqntag/sylvester4schoolboard.com/wp-content/uploads/2024/09
wp_uploads_dir() url:
wp_uploads_dir() basedir: /home/dh_bqntag/sylvester4schoolboard.com/wp-content/uploads
wp_uploads_dir() baseurl:

— WordPress Active Plugins

All-in-One WP Migration: 7.86
DreamHost Panel Login: 1.0.0
UpdraftPlus – Backup/Restore: 1.24.4
Wordfence Security: 7.11.7
WPForms Lite: 1.9.0.4
WP Mail SMTP: 4.1.1
WP Super Cache: 1.12.4
Yoast SEO: 23.3

— WordPress Inactive Plugins

— Webserver Configuration

PHP Version: 8.1.28
MySQL Version: 8.0.28
Webserver Info: Apache

— PHP Configuration

Memory Limit: 256M
Upload Max Size: 512M
Post Max Size: 512M
Upload Max Filesize: 512M
Time Limit: -1
Max Input Vars: 3000
Display Errors: N/A

— PHP Extensions

cURL: Supported
fsockopen: Supported
SOAP Client: Installed
Suhosin: Not Installed

— Session Configuration

Session: Disabled End System Info ###

Hi @memeyselfandi,

Thank you for all the details!

Since you’ve disabled all the plugins and changed the theme, but the issue still persists, it’s likely related to your server settings, such as security settings or mod_security.

Could you please share a screenshot of the Forms Overview page with the Console open? Here is a screenshot as a reference.

Also, please enable debugging in WordPress and follow these steps:

1. Go to the Forms Overview page to reproduce the issue.
2. After that, check the debug logs and share the most recent logs after accessing the Forms Overview page.

If it helps, we have a guide here on how to enable debugging in WordPress.

Thanks!

Thank you. I have followed your instructions and am attaching the requested info. But, with my limited knowledge, I do not see anything that would affect the WP Form overview. I do see some warnings that I believe are related to the enfold theme and the avia editor. One other thing I have tried on the staging locations, I added a new form, which does display correctly from the dashboard. The “old” forms, however, still do not appear. Again, the forms are there on our site and actively working via the pages in which they appear. Is this possibly a database entry/record issue? Thanks again for your assistance. Here is the info requested from the last instructions:

Full Debug Log, including after opening WP Forms overview:

[02-Sep-2024 19:55:59 UTC] PHP Warning: Undefined array key 1 in /home/dh_28rhyp/stagingXXXXXXXXXXXXXXXXXXXXX.dreamhosters.com/wp-content/themes/enfold/framework/php/widgets/widget-classes/class-avia-instagram.php on line 739
[02-Sep-2024 19:55:59 UTC] PHP Deprecated: explode(): Passing null to parameter #2 ($string) of type string is deprecated in /home/dh_28rhyp/stagingXXXXXXXXXXXXXXXXXXXXX.dreamhosters.com/wp-content/themes/enfold/framework/php/widgets/widget-classes/class-avia-instagram.php on line 739

View post on imgur.com

Hi @memeyselfandi,

Thank you for sharing all those details!

Based on the information from the Console on the Forms Overview page and the logs, I don’t see anything directly related to the issue.

I agree that the problem might be linked to the database. I recommend looking for your forms in the _posts table and checking the post_status from there.

For your reference, I recorded this screencast.

If the issue continues, I’ll need a video showing each field in a form within the _posts table.

Also, if no new row is being generated in the _posts table after creating a new form, please reach out to your hosting provider to check on this issue.

I really hope this helps!

Hi @memeyselfandi ,

We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!