Latest error: File does not exists

Hi Mike,

That’s pretty weird! Most likely, our plugin can’t find those files on your file system.
Do you see the images that WordPress is showing errors for on the file system in the wp-content/uploads folder?

Yes, they’re all there in the right places and visible on the website.

I’m happy to do some digging around in the database for records which don’t match if you let me know what to search for.

Do you notice any similarities between the files for which you are getting this error?
We’ve had similar reports before where the cause was either that the images were stored on Amazon S3 instead of on the local filesystem, or when the filenames were including non-English characters.

If neither are the case for you, what happens if you process one of those images manually? Do you keep on getting the same “File does not exists” error?

The affected images all appear to be ones that were taken from an earlier (Non WordPress) version of our site and imported via a custom PHP script so it could be possible that some database fields might not be correctly set up. Though I think the problem appeared sometime after this was done. I remember that we hit our limit on number of compressions in the month it was done so many of them must have been compressed at the time despite the media library page now saying otherwise. I don’t remember seeing any error messages at the time but this was over 6 months ago so I can’t be 100% sure.

The images are all on the local filesystem, we’re not using Amazon S3 and the filenames use standard English characters.

Very odd things happen if I attempt to reprocess an image.

• Click on a thumbnail in the media library and the usual page comes up with the image and text fields.
• Click on “Edit image, then “Flip horizontally” and “Save” – the image vanishes from the edit page
• Go back to the media library and refresh. The text details for the image are still there but no thumbnail.
• Click on the blank space where the image should be (or on “Edit”) and the Edit page comes up with the text fields but no image. Then click on “Edit image and the flipped image comes up.
• Go back to the media library and refresh, still have the error message and no thumbnail
• Edit the image again and click “Restore image”. The thumbnail for the original unflipped image is back but still the same error message

During all these operations the file in the uploads directory is unchanged. I’ve checked that the uploads directory is writeable by the web server.

Thank you for the detailed description.

Your first paragraph really makes it sound to me that there something is different with these custom imported images. Also, your description of what happens when you edit one of those images supports that.
I would expect that the same thing would happen if you would disable our plugin and attempt to do the same procedure again with changing one of those images.

We could give a look at your WordPress install, but there’s a chance that we can’t do much about it. Please contact us at [email protected] if you want us to take a look at it.

TinyPNG wrote

“I would expect that the same thing would happen if you would disable our plugin and attempt to do the same procedure again with changing one of those images.“

Yes, I’ve just tried that and get exactly the same effect.

I suspect the safest thing will be to upload the images again and update the links on the pages.

Yeah, that certainly will be the safest thing to do. That way you make sure that WordPress has correctly registered those images in the database.

I will mark this topic as resolved now. If you are still having problems after uploading these images again, please do let us know so that we can further look into it! In that case, it might be best to email us at [email protected] as we would most likely have to take a look at your WordPress installation.