Lastest Update Killed my Site

  • Resolved debreena

    (@debreena)


    5 years, 7 months ago

    Everything was perfect until I updated Elementor Addonsthis morning. My site is blank. If I deactivate Elementor Addons, it is back, minus my galleries, etc.

    sigh….

    I am guessing I need to leave it deactivated and go a different route, rebuilding my whole site, or…?

    • This topic was modified 5 years, 7 months ago by debreena.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter debreena

    (@debreena)

    I got a rollback plugin and rolled Elementor Addons back to the previous version 2.10.0. I will leave it on that version until whatever problem is occurring is resolved.

    Plugin Author Rafin

    (@rafinkhan)

    @debreena,

    Hi, there. We are really sorry for the inconvenience. Normally, by deleting the plugin and installing it freshly does the trick. Can you please tell us a bit more like which error did you see? We are already working on to resolve this issue. You can keep the current version for now till it becomes stable.

    Thank you.

    Thread Starter debreena

    (@debreena)

    It was a blank page. All white. Nada. A whiteboard. :/ I am afraid I was a bit upset at first.

    I only deactivated the plugin. I was afraid I would lose all of my work if I deleted it. I have a lot of galleries. The Elementor Addons Gallery thingie is perfect for me.

    If I delete the plugin and reinstall though, will I have to redo the galleries and such again? I have 8 of them. I have been rather busy. ;D I will re-backup my site, just in case, of course.

    Plugin Author Rafin

    (@rafinkhan)

    @debreena,

    Hi, there. Sorry for the issue that you had to face. We are already working on to fix this issue as soon as possible.

    However, don’t worry. You don’t lose any of your works by deleting the Plugin. You can simply just install it and your saved works with our plugin would be there.

    Regardless, if you are not facing any issue with the current version you are using, then I would recommend not to change it right now since we are still working on to make the plugin more stable. Anyways, I will let you know when it’s all finished.

    Thank you for your patience.

    Thread Starter debreena

    (@debreena)

    I will be patient and wait. The plugin is worth it. ;D Thank you so much for all of your help. I really appreciate it. Also, thank you for being so quick getting back to me!

    Plugin Author Rafin

    (@rafinkhan)

    @debreena,

    Hi, there. We have released a new version today. So, please update to the latest version and your issues should be resolved now.

    If you still face any issue with the layout, simply just go to your WordPress dashboard. Then navigate to wp-admin -> Elementor -> Essential Addons -> Tools. Then, click on ‘Clear Cache’ button. It should fix it. Here’s the screenshot: https://prnt.sc/n78rdi

    So, let me know how it goes. Thank you.

    Thread Starter debreena

    (@debreena)

    Perfect!!! Works beautifully! No blank page or any other issues. Thank you so much for the quick fix! You all were also quick to help. Excellent customer service.

    This is now resolved for me.

    Thank you!
    Deb

    • This reply was modified 5 years, 7 months ago by debreena.
Viewing 7 replies - 1 through 7 (of 7 total)
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