Last Update 16 Gen 2024 Error processing payments please try another metod

Hey there, @francescosimioni! Thanks for contacting us. I’m happy to help you.

Can you please share more details about the issue?

Is it happening with any payment method?

Is it happening on every order regardless of the product?

Can you please share the URL of your website so we can check it?

Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Looking forward to your reply.

Have a wonderful day!

Thanks for the reply,
The problem only occurs with payments via Stripe. When you validate the payment after entering your credit card information, the message appears: Unable to process the payment, please try again or use another method.
The problem happens with every order you place. My website is: https://lifeintrek.com I sell mountain experiences and use woocommerce to finalize the purchase.

Here the System Report
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` WordPress Environment

WordPress address (URL): https://www.lifeintrek.com<br>Site address (URL): https://www.lifeintrek.com<br>WC Version: 8.5.1<br>REST API Version: ? 8.5.1<br>WC Blocks Version: ? 11.8.0-dev<br>Action Scheduler Version: ? 3.7.1<br>Log Directory Writable: ?<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: it_IT<br>External object cache: – Server Environment

Server Info: Apache<br>PHP Version: 8.2.10<br>PHP Post Max Size: 300 MB<br>PHP Time Limit: 1000<br>PHP Max Input Vars: 10000<br>cURL Version: 7.68.0<br>OpenSSL/1.1.1f

SUHOSIN Installed: –<br>MySQL Version: 5.6.51-91.0-log<br>Max Upload Size: 300 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

WC Database Version: 8.5.1<br>WC Database Prefix: wp_<br>Dimensione totale database: 2595.51MB<br>Dimensione dati database: 2560.19MB<br>Dimensione indice database: 35.32MB<br>wp_woocommerce_sessions: Dati: 0.16MB + indice: 0.02MB + motore InnoDB<br>wp_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB<br>wp_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wp_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB<br>wp_woocommerce_order_items: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wp_woocommerce_order_itemmeta: Dati: 0.06MB + indice: 0.03MB + motore InnoDB<br>wp_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB<br>wp_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB<br>wp_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wp_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB<br>wp_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>wp_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>wp_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB<br>wp_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>pma__bookmark: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>pma__central_columns: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>pma__column_info: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>pma__designer_settings: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>pma__export_templates: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>pma__favorite: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>pma__history: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>pma__navigationhiding: Dati: 0.02MB + indice: 0.00MB + motore InnoDB<br>pma__pdf_pages: Dati: 0.02MB + indice: 0.02MB + motore InnoDB<br>pma__recent: Dati: 0.02MB + indice: 0.00MB + motore 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Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (40)

Aruba HiSpeed Cache: by Aruba.it – 2.0.7<br>Popup Box: by Team Popup Box – 4.1.0<br>Burst Statistics - Analitica a tutela della privacy per WordPress: by Burst Statistics B.V. – 1.5.5<br>Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 6.5.6<br>Contact Form 7: by Takayuki Miyoshi – 5.8.6<br>Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5<br>Envato Market: by Envato – 2.0.11<br>FileBird Pro: by Ninja Team – 6.0.6<br>Goodlayers Personnel Post Type: by Goodlayers – 1.3.0<br>Goodlayers Portfolio Post Type: by Goodlayers – 1.3.7<br>Goodlayers Core: by Goodlayers – 1.9.5<br>reCaptcha di BestWebSoft: by MigliorWebSoft – 1.74<br>Site Kit by Google: by Google – 1.118.0<br>Lock User Account: by teknigar – 1.0.5<br>Login as User: by Web357 – 1.4.8<br>My Calendar: by Joseph C Dolson – 3.4.23<br>Newsletter - API v1 and v2: by The Newsletter Team – 2.3.7<br>Newsletter - Archive: by The Newsletter Team – 4.1.1<br>Newsletter - Extended Composer Blocks: by The Newsletter Team – 1.5.1<br>Newsletter - Bounce Management: by The Newsletter Team – 1.2.7<br>Newsletter - Addons Manager: by The Newsletter Team – 1.2.0<br>Newsletter - Geolocation: by The Newsletter Team – 1.2.3<br>Newsletter - Leads: by The Newsletter Team – 1.3.5<br>Newsletter - Reports and Retargeting: by The Newsletter Team – 4.5.4<br>Newsletter - WP Users Integration: by The Newsletter Team – 1.3.6<br>Newsletter: by Stefano Lissa<br>The Newsletter Team – 8.0.7

Nextend Social Login: by Nextendweb – 3.1.11<br>Restrict User Access: by DEV Institute – 2.5<br>Tour Master: by Goodlayers – 5.2.4<br>Checkout Field Editor for WooCommerce: by ThemeHigh – 2.0.0<br>WooCommerce Satispay: by Satispay – 2.1.9<br>TeraWallet: by StandaloneTech – 1.4.10<br>WooCommerce Stripe Gateway: by WooCommerce – 7.9.1<br>WooCommerce PayPal Payments: by WooCommerce – 2.4.3<br>WooCommerce: by Automattic – 8.5.1<br>Yoast SEO Premium: by Team Yoast – 21.8<br>Yoast SEO: by Team Yoast – 21.8.1<br>WP Content Copy Protection (Lite): by Tyche Softwares – 2.0.6<br>WP Last Login: by Konstantin Obenland – 7<br>WP-UserOnline: by Lester 'GaMerZ' Chan – 2.88.3 Inactive Plugins (3)

SumUp Payment Gateway For WooCommerce: by SumUp – 2.4.2<br>WooCommerce Blocks: by Automattic – 11.7.0<br>WooPayments: by Automattic – 7.0.0 Must Use Plugins (1)

burst_rest_api_optimizer.php: by – Settings

API Enabled: –<br>Force SSL: –<br>Currency: EUR (€)<br>Currency Position: right_space<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: ? WC Pages

Shop base: #28347 - /shop-lifeintrek/<br>Carrello: #17527 - /lit-woo-carrello/<br>Pagamento: #28341 - /lit-woo-pagamento/<br>Il mio account: #17532 - /17532-2/<br>Termini e condizioni: #7055 - /lit-term-of-service-trek/ Theme

Name: Travel Tour Child<br>Version: 1.0.0<br>Author URL: https://goodlayers.com<br>Child Theme: ?<br>Parent Theme Name: TravelTour<br>Parent Theme Version: 5.1.7<br>Parent Theme Author URL: https://www.goodlayers.com<br>WooCommerce Support: ? Templates

Overrides: traveltour/archive-product.php<br>traveltour-child/woocommerce/emails/customer-completed-order.php<br>traveltour/woocommerce/single-product/meta.php<br>traveltour/woocommerce/single-product/price.php<br>traveltour/woocommerce/single-product/rating.php<br>traveltour/woocommerce/single-product/related.php<br>traveltour/woocommerce/single-product/review-meta.php<br>traveltour/woocommerce/single-product/tabs/tabs.php<br>traveltour/woocommerce/single-product/title.php WooCommerce PayPal Payments

Onboarded: ?<br>Shop country code: IT<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: ?<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: ?<br>Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-linked<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-01-19 14:38:29 +01:00<br>Options: ?<br>Notes: 139<br>Onboarding: completed Action Scheduler

Completato: 862<br>Oldest: 2023-12-19 13:55:19 +0100<br>Newest: 2024-01-19 13:19:00 +0100

Operazione non riuscita: 33<br>Oldest: 2023-02-23 15:39:59 +0100<br>Newest: 2024-01-15 21:30:06 +0100

In attesa: 2<br>Oldest: 2024-01-19 13:25:05 +0100<br>Newest: 2024-01-19 17:39:40 +0100 Status report information

Generated at: 2024-01-19 13:21:56 +01:00<br>`

Hmm, let’s see what the logs can reveal on this, @francescosimioni.

Under “Advanced settings”, tick?Log error messages,?to save logs that can help you/us troubleshoot your site, in case this option is not already activated. This can be disabled and enabled as needed.

1. Logs will appear under?WooCommerce > Status > Logs. Use the dropdown menu to select, and view.
   • The log will be formatted as follows:
     woocommerce-gateway-stripe-[date]-[string].log
2. When enabled, only events that happen after the point of being enabled are logged.
3. Save changes.

Kindly paste them in a service like https://paste.mozilla.org/, and share the link here.

Once I hear back from you, I will be happy to investigate this further. Thank you.

Hi here the Woocommerce Log
Mozilla Community Pastebin/ZY3OzYOT (JavaScript)

I hope this help you
Francesco

• This reply was modified 10 months, 1 week ago by francescosimioni.

Hey, @francescosimioni!

Thanks for sharing the logs.

The logs show repeated requests for fetching payment methods. Ensure that your website is not stuck in a loop or making unnecessary requests. This could be due to a misconfiguration or an issue with another part of your site. Do you have any custom code that might be interfering with it?

It is also possible that another plugin is causing this issue.

To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

— Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.

— It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

You can find more about this in this guide.

Please let us know about your findings.

Looking forward to your reply.

Have a wonderful day!