Last two updates broke scroller

Hi,

Could you please make sure that, on the sites in which the widget is broken the widget is placed in the active sidebar and then trying adding the php function/shortcode in your theme file.

The php function and shortcode requires the widget to be added in your active sidebar.

Have a check with it and do let us know your views.

Hi,

To let you know, we are not using the widget feature. We normally call this plugin with the raw PHP code inside a WordPress template (header.php in this case) within a child theme.

Now that you mentioned about the widget, it was something I haven’t tried and that is also not working correctly (The title appears with no content).

I also tried using the Shortcode [news-announcement group=”group1″] (The single entry I have is in group1) and this is also not showing anything however. I took a look into the code and I am seeing this within it :-

<div id="display_news" style="padding-bottom:5px;padding-top:5px;"><script language="JavaScript" type="text/javascript">v_content=[['','Corton Denham Parish & Village website launched','']]</script></div>

The text ‘Corton Denham Parish & Village website launched’ should be the text displayed in this case.

Hope this helps and please let me know if you need me to do anything more.

Hi,

We have noted down the issue with regards to the php function and shortcode.

We would try to resolve it as soon as possible.

As a workaround, you could try switching to older version, here is the link : News Announcement Scroll 8.7.1

Go to ‘Other Versions’ and download 8.7.1
Have a great day! ??

Hi,

On the live websites we have kept the version 8.7.1 to prevent disruption, on the development site however, we kept 8.8.1 so we can get this issue sorted.

This morning, I load the website and for some reason, a message appeared ‘No announcement available’ in which we have a pattern that may help you solve this issue.

Firstly, the code in the header (In which this message shows) is <?php if (function_exists ('news_announcement')) news_announcement(); ?> and it will show the ‘No announcement available’ when the widget is present on the pages sidebar. The widget will only show Announcement and nothing else.

If I then change the header code to <?php echo do_shortcode('[news-announcement group="WIDGET"]'); ?> then the widget will then show the ‘No announcement available’ message. The header shows nothing.

So I thought maybe having both on the same page could be causing this issue, so I removed the widget from the page, and used the header code <?php if (function_exists ('news_announcement')) news_announcement(); ?> to which nothing displays again.

To test further, I removed the code from the header entirely to try the widget only. This resulted in the ‘No announcement available’ message on the widget. Getting this message I thought I would check to see if the news item I have added was in the correct group. The item I made is in GROUP1 and on the widget settings page, News Group is also GROUP1.

Its got me a bit stumped, but I hope this helps with your investigation.

Hi,

Can you please confirm that your news announcement expiration date for a particular group is set correctly.

Also, you cannot have multiple news announcements on the same page.

Have a check with it and back to us with the same.

Hi,

To confirm, the date of expiration is 9999-12-30.

I thought this might be the case with both of them on the page but thought it was worth noting.

If this helps, here is a screen shot of both the widget settings page and the news item details.

Screenshot

Thanks

Hi,

Thank you for getting back to us. We have noted your different cases both with the function and the shortcode.

We are currently investigating the same issue, we will get back to you as soon as possible.

Hi,

We have resolved the issue. You can upgrade to the latest version of News Announcement Scroll i.e 8.8.2

Have a great day!

Hi,

Firstly thank you for getting back to me, the issue has now been fixed.

I did notice however that the code you shared previously <?php if (function_exists ('news_announcement')) news_announcement(); ?> didn’t actually show the message.

I used this code instead – <?php echo do_shortcode('[news-announcement group="GROUP1"]'); ?>

Thanks again for your help

Hi,

You are welcome.

Please do let us know if in case you face any issues.

Have a great day!