Last Instagram posts images aren’t displaying

  • Resolved webdesignpt

    (@webdesignpt)


    3 years, 2 months ago

    Hi, 

Sundelly yesterday the Insta last post images started appearing in white, they are not being displayed.

This is what I've done:

1st - checked if the WP and plugin where in the last version;
2nd - on the plugin settings the "Sort Photos By" is set to display from "Newest to Oldest" but if I change it to "Random" the images of the oldest posts appear, but newear post don't. I notice that this situation is only with the latest posts;
3rd - created new posts on Instagram and the issue with the newest posts images display in the website persists;
4th - I've deleted the account from the plugin settings and reconnected the account in to the plugin again;
5th - tested 2 different accounts as this account is Personal and I've made the test with a Personal and a Professional Instagram accounts, but the same issue the post images do not display, they appear white.

Any idea what is causing this?

This website uses BeTheme.

Thanks in acvanced.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @webdesignpt,

    Thank you for reaching out to us for assistance. I can see here that you have disabled our plugin on the site likely due to your issues here. If you would like our assistance to look into this still, please activate the plugin and what you could do is place the feed on a separate unlisted page for us to look at and guide you to resolve the issues. The issue was likely with the plugin not being able to resize and locally store posts, causing the placeholder image to be shown instead.

    Some possible causes can be found here. Another is also simply not having Favor Local Images enabled under Instagram Feed > Customize when the GDPR setting is also enable or set to auto. You should enable this and clear the plugin’s Resized Images and Backup caches in the customize tab as well, then check again.

    Let me know should you want further guidance in this.

    Best regards.

Viewing 1 replies (of 1 total)
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