Large Orders not processing properly

  • We are noticing on our website on very large orders of lots of items 20+ are taking a while to go through and sometimes not processing properly.

    We can see the order in woocommerce orders and we are getting paid, but the customer does not get the email order notification and it does not look like it is reducing stock levels and the st_gateway_ fields are not being generated on completion like the rest.

    The pattern is very large orders with lots on items being purchased, which is concerning. 99% orders fine, just large orders.

    We have Woocommerce Version 5.1.0 & Trust Payments Version 3.0.3

    Are there any known issues?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter creativeimpact

    (@billygunn111)

    Is the latest WordPress compatible or have any known issues? should I revert? What Woocommerce version was the plugin tested to?

    Could it be memory, php? we are running a very fast server and settings. thanks in advance.

    Plugin Author Josh Bedford

    (@joshbedford)

    Hi @billygunn111, there are no known compatibility issues with what you’ve described.

    Do you have any other payment gateways enabled and if so have you determined whether the issue is present there also? This would help point to whether it is a memory/timeout issue (it sounds like it might be but I don’t like to assume!)

    Finally, if you have a staging server please feel free to set us up with test credentials and send us an email to [email protected] and we’ll take a look asap.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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