Larceny with Auto-Renewal

  • While the software works well, the people at WPDownloadManager hides the information that it takes to cancel auto-renewal. There is no button on the order page to “cancel” auto-renewal. There are no instructions either. After searching a blog, you find that you have to send an email requesting to cancel. In the time you take researching and WPDownloadManager not responding, your subscription renews. WPDownloadManager will not issue a refund. That when disputing the bill with Citibank, WPDownloadManager lies to Citibank telling Citibank of its Terms and Policies, which one cannot navigate to on WPDownloadManager’s site.

    While the software is good, the auto-renewal policy is larceny. Larceny is the “act of withholding information in order to secure payment.”

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Shafaet Alam

    (@shafayat-alam)

    All purchases are yearly recurring. As well as on product page, it was mentioned in couple of other steps during the checkout process. Terms and conditions clearly stated and shown on checkout page with mandatory agreement checkbox. Also, you can cancel subscription anytime simply by sending an order note from order details page, also, there is live chat support on site if you need any assistance with that.

    So, you statement here is totally false. You are probably just angry for any other reason. However, please contact live support if you need any assistance.

    Yeah, I’m going through the exact same thing right now. It’s ridiculous that they don’t allow you to disable the auto-renew feature.

    Plugin Contributor Shafaet Alam

    (@shafayat-alam)

    Hi,
    Disabling auto-renewal is simple, just send an order note with single word “cancel” or whatever you want to write.

    More details on https://www.wpdownloadmanager.com/terms-and-conditions/

Viewing 3 replies - 1 through 3 (of 3 total)
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