Language Switcher not working in Logged In browser

  • Resolved hslakshmi

    (@hslakshmi)


    4 months, 2 weeks ago

    Hi,

    I am using the business version of the plugin; since the Licence key is with my client as it was purchased by my client, I am raising a support ticket for the free version.

    The Language switcher is working as expected in the Logged out Browser. But in the “logged in” browser if i switch between languages, the Language switcher is not redirecting to desired page.

    For example, I am attaching one screenshot where I am trying to switch from the English version of the Home Page to the Chinese version. But the Link redirects to an improper page. See the URL highlighted in Red color.
    https://ticket4317912.wpengine.com/wp-content/uploads/2024/11/TP.png

    Thanks,
    Lakshmi

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • I’m having the same issue on two different sites, is there an update that will address this?

    Thread Starter hslakshmi

    (@hslakshmi)

    Hi Team,

    I am following up to check if there is any update on this.

    Thanks,

    Plugin Support Anghel Emanuel

    (@anghelemanuel99)

    Hello @hslakshmi ,

    Thank you for reaching us!

    Since this looks a lot like a conflict with some other code, the first/next recommended step is the conflict test (ideally in a staging environment):

    ??Briefly disable all other plugins and enable the default Twenty Twenty One theme. Please also disable all add-ons. If this fixes the problem, as it probably will, enable everything one by one, checking each time to see when the problem returns.

    Please let us know when you find the conflict so that we can take a look and see what we can do about it.

    Kind Regards,

    Thread Starter hslakshmi

    (@hslakshmi)

    Hi Anghel Emanuel,

    I had followed the steps by enabling the Default theme, Disabling all the plugins and then Enabling one by one to check what might be the issue.

    But, unfortunately this did not solve the Problem.

    My one concern is that even though the plugin I am using is a paid version, I frequently encounter issues with its functionality.
    Apart from this issue, there are a few more issues that I am facing.

    I want to know whether this plugin is stable. Also, is there any other plugin that you can suggest with the same functionalities that work correctly without any errors?

    Thanks,
    Lakshmi

    Thread Starter hslakshmi

    (@hslakshmi)

    Hi Anghel Emanuel,

    Do you have any update on this.

    Thanks
    Lakshmi

    Plugin Support Anghel Emanuel

    (@anghelemanuel99)

    Hello @hslakshmi

    For a further investigation I suggest to open a ticket on our website:https://translatepress.com/support/open-ticket/ and mention our conversation from here.

    Have a great day!

    Kind Regards,

Viewing 6 replies - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.