Lack (or delay) of support

Hello @utnalove ,

Our sincere apologies for the inconvenience. We are indeed behind on our tickets, and we should have answered you already. Please check your emails for our response, as we cannot continue the topic due to forum guidelines.

Once again, we apologize for the delay.

Unfortunately checking inbox and spam folder and there is no reply yet.

Hello @utnalove ,

My apologies, your ticket must have fallen under the 1st level queue, which is quite long. Could you please re-send the ticket, linking this thread so I can recognize you?

Thanks in advance.

Yes, I did it 1 hour ago. I sent it this time via Contact Form from your website.

I put the link to this thread in the issue information box.

I have chosen the category “invoices”

Hello @utnalove ,

Many thanks, we have found your tickets in the queue.
A colleague of mine will answer you as soon as possible.

Thank you for your help.

Still no reply. Almost 90 hours already waiting and waiting…. Far away from your 24-48 hours ??

I hope it is only a one time only lack of quality of your support for paying customers who bought for multiple sites.

• This reply was modified 3 months, 1 week ago by utnalove.

Just received help. Closing the ticket.

Hello @utnalove ,

We made sure to answer you this morning. Unfortunately, we are being overwhelmed with requests and quite a backlog has been created afterwards. We’ll make sure to get everything back on track very soon.

Please feel free to reach out again, we are at your disposal.

Best regards.