Lack of support even during the trial…

  • Resolved zorzstudios

    (@zorzstudios)


    2 years, 5 months ago

    I purchased the Gallery with hopes of switching from my standalone online proofing service by a third party. I’m a pro photographer with numerous clients and on paper, Envira Gallery seems to meet most of the critical needs but I need a thorough testing. I ran into some tech/UI issues and contacted support 3 business days ago (plus 2 weekend days which I don’t count), opening 5 different tickets. They claim a follow-up within 24 hours. One ticket was quickly answered (thank you!) but 4 ignored so far. If this is the situation during the 14-day money-back guarantee, I can’t have much confidence in their help after the trial is over.

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  • Hi, @zorzstudios!

    Thanks for writing in!

    I just want to confirm that all of your tickets have been received a reply in our official support channels — with apologies for the delay in response.

    You and I are in correspondence there, so whenever you have a follow-up or additional questions, feel very welcome to ping me!

    Thread Starter zorzstudios

    (@zorzstudios)

    Hi, Andrew!

    Yes, I appreciate your handling of those, and will be in touch directly to close those tickets as the issues resolve. Thank you!

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