Lack of Support and other reasons…

I’ve had it with the lack of support and the rudeness shown to members when they ask why they have been waiting for over a moth or two for support. Deleting a post asking why no support, just because you claim it is bumping also is very wrong.

You need to start supporting your product a little better. As for your theme and plugin makers, they too, need to support what they make. I’ve been doing support for web hosts and forum software for a while, and if any of them had this going on, then they’d be hearing about it, as it is bad business practice.

I know the majority of the people are volunteers, and the same applies where I work support. That does not mean to let people go looking at their support topics with no replies after a month or two. Come on, if it is something that can’t be helped, then tell them. Don’t just ignore it.

Thanks to this issue, I’m afraid I have to stop using WordPress. I’m tired of the issues, and no way to get support for them. I have since deleted all my WordPress sites, four in total, and have switched to something else. Also, I am requesting that my account here be deleted, as I do not want my name attached to anything to do with WordPress.

Thank you for your time, even though I doubt this will get any kind of response.

A former user.