Labels/Badges not appearing in Product Archives

  • Resolved breakingnewground123

    (@breakingnewground123)


    2 months ago

    Hello

    We have configured the Settings for an In-stock badge however it does not show on the Product Archive page nor the Product. It does display on the products shown in ‘You may also like…’

    In Support & Hooks both the Use Product Loop Hook and Use Product Title Hook are active.

    We have a Plugin for the Product Images – WooGalleryPro which is similar to this plugin https://wooproductslider.io/ and we have Elementor Loop configured for the Product.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Sreejith Acowebs

    (@sreejithacowebs)

    Hi,

    Sorry for the delayed response and the inconvenience you’re facing. Could you please try enabling the ‘Use jQuery Positioning‘ option along with the product loop hook and let me know? We’ve also provided detailed support on our website, as we need to perform thorough checks for these types of issues.

    Thread Starter breakingnewground123

    (@breakingnewground123)

    Hello,

    So in the Support and Hooks tab we have ‘Use jQuery Positioning‘ and Product loop hook toggled to on, we cleared the cache and refreshed the browser, unfortunately the Badge is still not appearing…..

    Plugin Support Sreejith Acowebs

    (@sreejithacowebs)

    Hi,

    We’re sorry to hear that your issue hasn’t been resolved. Based on the product page URL you shared, we see you’re using the Elementor Loop and the Elementor Hello theme. Due to some limitations with the frontend URL, we can’t fully replicate the issue. For situations like this, we also offer customized support through our website. Rest assured, as a valued customer, we’re actively working on your issue, and we hope to have a fix in our upcoming version within the next 3-4 days.

    Thread Starter breakingnewground123

    (@breakingnewground123)

    Hello

    Just enquiring on the progress with this issue

    Plugin Support Sreejith Acowebs

    (@sreejithacowebs)

    Hi,

    Thank you for your patience. This is in the final QA phase. After testing is complete, we will release it soon.

    Plugin Support Sreejith Acowebs

    (@sreejithacowebs)

    Hi,

    We have released a new version (5.1.8). Please update the plugin. If the issue still exists, we will need to perform a detailed check of your theme. We also provide custom support through our website chat. Please update the plugin and let us know.

    Thread Starter breakingnewground123

    (@breakingnewground123)

    Hello

    Just enquiring on the progress with the update for the plugin

    Hello,

    Please check if the issue persists with the latest version of the plugin. If it does, feel free to reach out to us for custom support via the chat feature on our Acowebs website.

    Thread Starter breakingnewground123

    (@breakingnewground123)

    Hello

    We have installed v. 1.5.8 and checked the Plugin settings.

    We have cleared the Cache and tested it on two different browsers.(Chrome & Firefox), unfortunately there does not appear to be any change and the badge/label is not displayed on the Product Archive / Catalog page.

    Thread Starter breakingnewground123

    (@breakingnewground123)

    Hello

    Just to confirm your advice and technical suggestions have worked and all is displaying on the website as it should – so great results and thank you for all your Technical Support and help on this issue. The issue has now been resolved.

Viewing 10 replies - 1 through 10 (of 10 total)
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