Label Won’t Load After Purchase

  • Resolved flutternursingclip

    (@flutternursingclip)


    6 years, 4 months ago

    Hi-
    I have been using this plugin for awhile; recently added Sucuri so I had them adjust my firewall so the plugin would work. Now, I’m able to purchase labels, but when I try to print, the page loads with error: webkit blob resource error 1

    How do I fix this?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor danreylop

    (@danreylop)

    Hi,

    If you could print labels before using Sucuri, my best guess is that Sucuri is blocking them ??

    The label PDF is retrieved making a GET request to this URL: https://YOUR.WEBSITE/wp-json/wc/v1/connect/label/print

    So, you’ll need to configure Sucuri to allow that URL too.

    If that’s not the issue, could you please tell us which browser and operating system are you using? It will help us reproduce the error.

    Thread Starter flutternursingclip

    (@flutternursingclip)

    Hi! I had them look into it also and it seems it’s only being blocked when I use Safari on my iPhone. I was able to retrieve the label on my laptop with Chrome. Any ideas?

    Plugin Contributor danreylop

    (@danreylop)

    Hi,

    I managed to reproduce in an iOS 12 simulator. This error only happens in iOS 12, so that’s why it started happening just recently for you, turns out it hadn’t anything to do with Sucuri ??

    I’ve implemented a fix and it will be included in the next release of WooCommerce Services (tentatively, next week). In the meantime, if it’s not too inconvenient, you can use your laptop or any other device that doesn’t have iOS 12.

    Hi @flutternursingclip,

    Since this has been confirmed and a fix is going to be in the next release, we will go ahead and close this thread but keep it visible for anyone else having this issue. Have a great day!

Viewing 4 replies - 1 through 4 (of 4 total)
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