Label Create dont works

Hi @nextgenua

Thanks for reaching out!

Are you referring to the button on the screenshot below?

Image Link: https://snipboard.io/WK5juI.jpg

Can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

You can also find more information about setting up shipping labels here: https://woocommerce.com/document/woocommerce-shipping-and-tax/woocommerce-shipping/

Hope this helps!

Hello,

I don’t have the option like in your screenshot.

here is the report:

### WordPress Environment ###

WordPress address (URL): https://markendufty.de
Site address (URL): https://markendufty.de
WC Version: 7.1.1
REST API Version:  7.1.1
WC Blocks Version:  8.7.6
Action Scheduler Version:  3.4.0
Log Directory Writable: 
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: 
Language: de_DE
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 200 MB
PHP Time Limit: 30
PHP Max Input Vars: 10000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.18-MariaDB-1:10.5.18+maria~ubu2004-log
Max Upload Size: 200 MB
Default Timezone is UTC: 
fsockopen/cURL: 
SoapClient: 
DOMDocument: 
GZip: 
Multibyte String: 
Remote Post: 
Remote Get: 

### Database ###

WC Database Version: 7.1.1
WC Database Prefix: WcDvM_
Total Database Size: 65.07MB
Database Data Size: 45.83MB
Database Index Size: 19.24MB
WcDvM_woocommerce_sessions: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
WcDvM_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
WcDvM_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
WcDvM_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
sb_conversations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
sb_messages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
sb_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
sb_settings: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
sb_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
sb_users_data: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_actionscheduler_actions: Data: 0.48MB + Index: 0.18MB + Engine MyISAM
WcDvM_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
WcDvM_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
WcDvM_actionscheduler_logs: Data: 0.31MB + Index: 0.23MB + Engine MyISAM
WcDvM_addonlibrary_addons: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
WcDvM_addonlibrary_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_aioseo_cache: Data: 0.14MB + Index: 0.03MB + Engine InnoDB
WcDvM_aioseo_notifications: Data: 0.03MB + Index: 0.06MB + Engine InnoDB
WcDvM_aioseo_posts: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
WcDvM_bp_activity: Data: 0.02MB + Index: 0.16MB + Engine InnoDB
WcDvM_bp_activity_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_bp_invitations: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
WcDvM_bp_notifications: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
WcDvM_bp_notifications_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_bp_optouts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
WcDvM_bp_xprofile_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_bp_xprofile_fields: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
WcDvM_bp_xprofile_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_bp_xprofile_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_commentmeta: Data: 0.07MB + Index: 0.04MB + Engine MyISAM
WcDvM_comments: Data: 0.05MB + Index: 0.03MB + Engine MyISAM
WcDvM_elfsight_instagram_feed_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_elfsight_instagram_feed_user: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_elfsight_instagram_feed_widgets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
WcDvM_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
WcDvM_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
WcDvM_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_icl_languages_translations: Data: 0.20MB + Index: 0.17MB + Engine InnoDB
WcDvM_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_icl_mo_files_domains: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_icl_strings: Data: 4.52MB + Index: 9.98MB + Engine InnoDB
WcDvM_icl_string_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_icl_string_positions: Data: 2.44MB + Index: 0.27MB + Engine InnoDB
WcDvM_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_icl_string_translations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_icl_translate: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
WcDvM_icl_translate_job: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_icl_translations: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
WcDvM_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_icl_translation_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_layerslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_layerslider_drafts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
WcDvM_mailster_action_bounces: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
WcDvM_mailster_action_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
WcDvM_mailster_action_errors: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
WcDvM_mailster_action_opens: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
WcDvM_mailster_action_sent: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
WcDvM_mailster_action_unsubs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
WcDvM_mailster_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_mailster_forms_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_mailster_forms_tags: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_mailster_form_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_mailster_links: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_mailster_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_mailster_lists_subscribers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_mailster_queue: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
WcDvM_mailster_subscribers: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
WcDvM_mailster_subscriber_fields: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
WcDvM_mailster_subscriber_meta: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
WcDvM_mailster_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_mailster_tags_subscribers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_mepr_events: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
WcDvM_mepr_jobs: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
WcDvM_mepr_members: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
WcDvM_mepr_rule_access_conditions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
WcDvM_mepr_subscriptions: Data: 0.02MB + Index: 0.30MB + Engine InnoDB
WcDvM_mepr_subscription_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_mepr_tax_rates: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
WcDvM_mepr_tax_rate_locations: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
WcDvM_mepr_transactions: Data: 0.02MB + Index: 0.33MB + Engine InnoDB
WcDvM_mepr_transaction_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_mo_openid_linked_user: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_options: Data: 10.73MB + Index: 0.21MB + Engine MyISAM
WcDvM_pmpro_discount_codes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
WcDvM_pmpro_discount_codes_levels: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_pmpro_discount_codes_uses: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_pmpro_memberships_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_pmpro_memberships_pages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_pmpro_memberships_users: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
WcDvM_pmpro_membership_levelmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_pmpro_membership_levels: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
WcDvM_pmpro_membership_ordermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_pmpro_membership_orders: Data: 0.02MB + Index: 0.20MB + Engine InnoDB
WcDvM_postmeta: Data: 5.45MB + Index: 0.41MB + Engine MyISAM
WcDvM_posts: Data: 16.31MB + Index: 0.16MB + Engine MyISAM
WcDvM_rcp_customers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_rcp_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_rcp_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
WcDvM_rcp_membershipmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_rcp_memberships: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
WcDvM_rcp_membership_counts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_rcp_payments: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
WcDvM_rcp_payment_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_rcp_queue: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
WcDvM_rcp_subscription_level_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_restrict_content_pro: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
WcDvM_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_revslider_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_shortpixel_folders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_shortpixel_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_shortpixel_postmeta: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
WcDvM_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
WcDvM_simple_subscription_popup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_simple_subscription_popup_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
WcDvM_terms: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
WcDvM_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
WcDvM_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
WcDvM_trackship_shipment: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
WcDvM_trackship_shipment_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_trackship_shipping_provider: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
WcDvM_trp_dictionary_en_us_de_de: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
WcDvM_trp_gettext_de_de: Data: 0.36MB + Index: 0.34MB + Engine InnoDB
WcDvM_trp_gettext_en_us: Data: 0.31MB + Index: 0.34MB + Engine InnoDB
WcDvM_trp_original_meta: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
WcDvM_trp_original_strings: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
WcDvM_urmc_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_usermeta: Data: 0.09MB + Index: 0.03MB + Engine MyISAM
WcDvM_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
WcDvM_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
WcDvM_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
WcDvM_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
WcDvM_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
WcDvM_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
WcDvM_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
WcDvM_woo_shippment_provider: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
WcDvM_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
WcDvM_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
WcDvM_zorem_email_sms_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB

### Post Type Counts ###

attachment: 63
bp-email: 19
condition_group: 1
custom_css: 3
custom-css-js: 3
customize_changeset: 8
elementor_library: 6
elementor_snippet: 1
language_switcher: 4
mc4wp-form: 2
memberpressrule: 1
mt_pp: 18
nav_menu_item: 11
page: 45
post: 1
product: 19
product_variation: 76
razzi_product_tab: 3
restriction: 1
revision: 307
shop_coupon: 1
shop_order: 2
user_registration: 3
wp_global_styles: 3
wpcf7_contact_form: 3

### Security ###

Secure connection (HTTPS): 
Hide errors from visitors: 

### Active Plugins (77) ###

Advanced scrollbar: by bPlugins LLC – 1.1.1
All in One SEO: by All in One SEO Team – 4.2.7.1
Antispam Bee: by pluginkollektiv – 2.11.1
Advanced Shipment Tracking Pro: by zorem – 2.2
Automatic Translate Addon For Loco Translate: by Cool Plugins – 2.2.3
Better Images: by Webbson AB – 1.2.5
Contact Form 7: by Takayuki Miyoshi – 5.7
Creative Mail by Constant Contact: by Constant Contact – 1.5.4
Simple Custom CSS and JS: by SilkyPress.com – 3.41
DCO Comment Attachment: by Denis Yanchevskiy – 2.4.0
Disable Admin Notices Individually: by Creative Motion  – 1.3.1
Elementor Pro: by Elementor.com – 3.8.0
Elementor: by Elementor.com – 3.8.0
Elfsight Instagram Feed CC: by Elfsight – 4.0.3
Exclusive Addons Elementor Pro: by DevsCred.com – 1.4.9
Exclusive Addons Elementor: by DevsCred.com – 2.5.8
MonsterInsights Pro: by MonsterInsights – 8.10.0
Google Listings and Ads: by WooCommerce – 2.3.2
Jetpack: by Automattic – 11.6
Kirki Customizer Framework: by David Vongries – 4.0.24
Klaviyo: by Klaviyo
Inc. – 3.0.4

Loco Automatic Translate Addon PRO: by Cool Plugins – 1.3.4
Loco Translate: by Tim Whitlock – 2.6.1
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.11
Mailster - Email Newsletter Plugin for WordPress: by EverPress – 3.2.0
Meta Box: by MetaBox.io – 5.6.7
User Profile Picture: by Cozmoslabs – 2.6.0
MonsterInsights - Ads Addon: by MonsterInsights Team – 1.8.0
NinjaScanner: by The Ninja Technologies Network – 3.0.11
OptinMonster: by OptinMonster Popup Builder Team – 2.11.0
Razzi Addons: by Drfuri – 1.6.2
Really Simple SSL: by Really Simple Plugins – 6.0.12
Slider Revolution: by ThemePunch – 6.5.24
Verkaufs-Countdown-Timer: by VillaThema – 1.0.10
10Web Booster: by 10Web - Website speed optimization team – 2.8.18
TikTok: by TikTok – 1.0.13
TrackShip for WooCommerce: by TrackShip – 1.4.8
Unlimited Elements for Elementor (Premium): by Unlimited Elements – 1.5.30
Use Any Font: by Dnesscarkey – 6.2.94
User Registration Advanced Fields: by WPEverest – 1.5.4
User Registration Conditional Logic: by WPEverest – 1.3.3
User Registration Customize My Account: by WPEverest – 1.1.7
User Registration Email Templates: by WPEverest – 1.0.6
User Registration Field Visibility: by WPEverest – 1.1.4
User Registration File Upload: by WPEverest – 1.3.0
User Registration Geolocation: by WPEverest – 1.1.0
User Registration Import Users: by WPEverest – 1.0.1
User Registration Invite Codes: by WPEverest – 1.1.5
User Registration LearnDash: by WPEverest – 1.1.1
User Registration MailChimp: by WPEverest – 1.3.2
User Registration MailerLite: by WPEverest – 1.1.0
User Registration Multi-Part: by WPEverest – 1.1.2
User Registration Payments (PayPal): by WPEverest – 1.4.0
User Registration PDF Form Submission: by WPEverest – 1.1.2
User Registration Social Connect: by WPEverest – 1.4.0
User Registration Stripe: by WPEverest – 1.2.0
User Registration Style Customizer: by WPEverest – 1.0.4
User Registration WooCommerce: by WPEverest – 1.2.9
User Registration Zapier: by WPEverest – 1.0.0
WCBoost - Variation Swatches: by WCBoost – 1.0.12
Conditional Discounts for WooCommerce by ORION: by ORION – 2.28.2
WPC Frequently Bought Together for WooCommerce (Premium): by WPClever – 4.4.3
WPC Frequently Bought Together for WooCommerce: by WPClever – 4.5.0
Woocomerce Brands Pro: by Proword – 4.5.0
WPC Product Bundles for WooCommerce (Premium): by WPClever – 6.3.8
WPC Smart Compare for WooCommerce: by WPClever – 5.3.1
WPC Smart Wishlist for WooCommerce: by WPClever – 4.4.4
Payment Plugins for Stripe WooCommerce: by Payment Plugins
[email protected] – 3.3.34

WooCommerce PayPal Payments: by WooCommerce – 2.0.0 (update to version 2.0.1 is available)
WooCommerce Shipping & Tax: by WooCommerce – 2.1.0
WooCommerce: by Automattic – 7.1.1 (update to version 7.2.0 is available)
WP Mail SMTP: by WPForms – 3.6.1
WP-PostViews: by Lester 'GaMerZ' Chan – 1.76.1
WP Rollback: by GiveWP.com – 1.7.2
Wp Theme plugin Download: by Abhay Yadav – 1.3
WPC Countdown Timer for WooCommerce: by WPClever – 2.4.6
WPC Product Tabs for WooCommerce (Premium): by WPClever – 2.0.1

### Inactive Plugins (7) ###

BuddyPress Members only Pro: by Tomas Zhu – 4.8.8
Faview - Virtual Reviews for WooCommerce: by VillaTheme – 1.2.12
Faview - Virtual Reviews for WooCommerce Premium: by VillaTheme – 1.0.4
Social Login, Social Sharing by miniOrange: by miniOrange – 7.5.13
Support Board: by Schiocco – 3.5.4
User Registration ( Pro ): by WPEverest – 3.1.3
WPForms Lite: by WPForms – 1.7.8

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: 

### WC Pages ###

Shop base: #7 - /shop/
Cart: #8 - /cart/
Checkout: #3951 - /checkout/
My account: #14 - /mein-konto/
Terms and conditions: #6263 - /agb/

### Theme ###

Name: Razzi Child
Version: 1.0
Author URL: https://drfuri.com
Child Theme: 
Parent Theme Name: Razzi
Parent Theme Version: 1.6.2
Parent Theme Author URL: https://drfuri.com
WooCommerce Support: 

### Templates ###

Overrides: razzi/woocommerce/cart/cart-shipping.php
razzi/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 7.0.1
razzi/woocommerce/cart/mini-cart.php
razzi/woocommerce/checkout/review-order.php
razzi/woocommerce/myaccount/dashboard.php
razzi/woocommerce/myaccount/form-login.php version 6.0.0 is out of date. The core version is 7.0.1
razzi/woocommerce/myaccount/form-lost-password.php version 3.5.2 is out of date. The core version is 7.0.1
razzi/woocommerce/myaccount/orders.php version 3.7.0 is out of date. The core version is 7.0.1
razzi/woocommerce/order/order-details-customer.php
razzi/woocommerce/order/order-details-item.php
razzi/woocommerce/order/order-details.php
razzi/woocommerce/single-product/add-to-cart/external.php version 3.4.0 is out of date. The core version is 7.0.1
razzi/woocommerce/single-product/add-to-cart/grouped.php version 4.8.0 is out of date. The core version is 7.0.1
razzi/woocommerce/single-product/add-to-cart/simple.php version 3.4.0 is out of date. The core version is 7.0.1
razzi/woocommerce/single-product/add-to-cart/variable.php
razzi/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php version 3.4.0 is out of date. The core version is 7.0.1
razzi/woocommerce/single-product/meta.php
razzi/woocommerce/single-product/product-image.php
razzi/woocommerce/single-product/product-thumbnails.php
razzi/woocommerce/single-product/rating.php
razzi/woocommerce/single-product/review-meta.php

Outdated Templates: 
					
					
						Learn how to update

### WooCommerce PayPal Payments ###

Onboarded: 
Shop country code: DE
WooCommerce currency supported: 
Advanced Card Processing available in country: 
Pay Later messaging available in country: 
Webhook status: –
Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: 

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron:  Next scheduled: 2022-12-15 23:37:15 +01:00
Options: 
Notes: 74
Onboarding: skipped

### Action Scheduler ###

Complete: 348
Oldest: 2022-11-15 03:19:48 +0100
Newest: 2022-12-15 22:43:46 +0100

Pending: 7
Oldest: 2022-12-15 22:58:46 +0100
Newest: 2022-12-16 21:21:16 +0100


### Status report information ###

Generated at: 2022-12-15 22:44:52 +01:00
`

Best regards
NextGenUA

Hi @nextgenua

Thanks for sending the System Status Report.

Outdated Templates:

As a first step, please update outdated templates on your site by following our guide here: Fixing Outdated WooCommerce Templates.

Then, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Let us know how it goes!

Hello,

Can it be because I only selected Germany as shipping?

Best regards
NextGenUA

I deactivated and tested all plugins and also changed the theme, unfortunately it didn’t work, is it possible to get technical support?

Hi there @nextgenua

I deactivated and tested all plugins and also changed the theme, unfortunately it didn’t work, is it possible to get technical support?

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.