Kritická chyba po aktualizaci na Verzi 1.7.0

Dobry ve?er, za tento problém se velice omlouváme. I kdy? testování věnujeme poměrně hodně ?asu, problém?m s aktualizací jsme se bohu?el nevyhnuli. Hned ráno programáto?i problém vy?e?í a vydáme novou verzi.

P?vodní verzi 1.6.4 lze stáhnout zde: https://github.com/Zasilkovna/WooCommerce/releases/download/v1.6.4/packeta.zip

Stane se, dík za starou verzi.

Je pot?eba smazat slo?ku packeta ve wp-content/plugin a do ní vlo?it slo?ku “packeta” z rozbaleného zipu. Te? jsem to zkou?el u svého e-shopu a v?e proběhlo v po?ádku a star?í verze funguje

problém je v právech.  Chyba je:

You don’t have permission to access /wp-content/plugins/packeta/public/images/logo-zasilkovna.svg on this server.

Server unable to read htaccess file, denying access to be safe

Patrně jste p?i kopírování slo?ky packeta na ftp nastavil chybná práva ke slo?ce k pluginu.  

@zasilkovna I have archived your ask for FTP access to the user’s site.

While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

Thankfully are other ways to get information you need:

• Ask the user to install the Health Check plugin and get the data that way.
• Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors).
• Ask the user for the step-by-step directions on how they can reproduce the problem.

You get the idea.

We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

Na opravě aktivně pracujeme. Jakmile bude vydána nová verze, budu vás informovat. Je?tě jednou se velice omlouváme za zp?sobené problémy.

Dobry den, 

právě jsme vydali verzi pluginu 1.7.1 ve které je opravena chyba, ke které dochází na va?em webu.

V p?ípadě problém? nám dejte prosím vědět.