Known issue? There is a temporary bug in the Instagram API

  • Resolved ITSPaul

    (@itspaul)


    2 months, 3 weeks ago

    Hi there,

    I am getting this old error message when I am trying to connect a basic Instagram account. Any idea what I can do to resolve this using the basic account? It was working on my delveopment website but not on my production website.

    Thanks

    Known Issue

    July 24th 2021
    There is a temporary bug in the Instagram API when trying to connect new Instagram accounts using the “Personal” (Basic Display) API, which is affecting all plugins and apps. We have reported the issue to Instagram and are hoping for a resolution very soon. Please see here for more information. We really apologize for any inconvenience!

    You can still display your account if you convert it into a business profile (see directions).

    Please click here to return to the plugin settings page.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Smash Balloon Nigel

    (@nigelrsb)

    Hi @itspaul,

    Thank you for contacting us! The account connection (API) wasn’t working on Instagram. Unfortunately, this affected all apps trying to connect to Instagram and was out of our control. I checked just now, and the API seems to be back to normal. Please try connecting your Instagram account again.

    If you still can’t connect your Basic/Personal feed, please submit a support request via the form on our website,?https://smashballoon.com/support/, and include the System Info.?

    To obtain this information, please follow the steps on this page: https://smashballoon.com/doc/how-to-get-system-info. We ask you to use our form, as the System Info contains other website information from your site, which we do not suggest posting here.

    Regards ??

    Thread Starter ITSPaul

    (@itspaul)

    Speaking about timing lol. Thank you, its working now. Thanks for the prompt reply. Cheers

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.