Known Error 100: Access Token is not valid or has expired. Feed will not update.

  • ResolvedPlugin Support Smash Balloon Joel

    (@joelsmashballoon)


    1 year, 6 months ago

    Hello everyone!

    Due to a sudden Instagram API change, your Personal source connection and in some cases your Business source has become invalid. An update to our plugin is required. Please update your plugin in your?WordPress Dashboard > Plugins > Installed Plugins?to the latest version (Free 6.1.5 or Pro 6.2.4). If you are having issues updating, please see our?manual update documentation here.

    After this, you may need to reconnect your source. For instructions on how to do this, please see this reconnection documentation.

    We apologize for any inconvenience caused.

    If you have any questions about this error please let us know here or send us a support request using our support form found here.

    Many thanks,
    The Smash Balloon team.

Viewing 4 replies - 1 through 4 (of 4 total)
  • drew

    (@drewdrewchristophercom)

    I ran into this issue with your plugin a few months ago. Why is this happening again? I beginning to think every time I update your plugin, this issue occurs.

    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @drewdrewchristophercom,

    You may have run into other issues with the source connection as a source can become invalid for a number of reasons. This was an issue specifically due to the necessity of an update, and this update is fully required as any older version of the plugin will no longer work when connecting a Personal connection.

    If you are experiencing issues often, our support team would be happy to assist you either on the forums here or if you reach out to us using our support form.

    Best regards,
    Joel

    drew

    (@drewdrewchristophercom)

    And here I am again with another notification that the feed is no longer showing current posts. I think it’s time to look for something more stable.

    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @drewdrewchristophercom,

    While this issue has been resolved there can be other reasons causing a connection to not remain stable. We would be happy to help you find a more stable solution if you start a support thread here or if you reach out to us through our support form here.

    Best regards,
    Joel

Viewing 4 replies - 1 through 4 (of 4 total)
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