Klarna Refund doesn’t change order status

  • Resolved Laura Yeffeth

    (@lyeffeth)


    1 year, 5 months ago

    Thanks for the great plugin!

    I have been testing various purchase/refund scenarios before taking our new store live. When I place an order using Klarna and then issue a refund, the order status doesn’t change to Refunded, but stays at Processing. When I refund any other type of order (Credit Card, PayPal, SEPA) the order status automatically changes to Refunded.

    The order is refunded and it shows in the Order Notes. It is also confirmed with an email from Klarna itself.

    Since the payment status doesn’t change, the Order Refunded email doesn’t go out unless we manually change the order status. Is this a bug?

    The page I need help with: [log in to see the link]

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