Klarna redirect

  • Resolved cgmichaelm

    (@cgmichaelm)


    3 years, 6 months ago

    Hi,
    one third of my Klarna payments fail because of some kind of redirect error. After the customer entered date of birth and phone number the popup closes and nothing happens.

    – The webook does not show any error
    – I’m not using any multistep checkout
    – Checkout excluded from caching

    Is there anything else I can try?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @cgmichaelm

    Are you using a plugin called Germanized? There’s been some reports of a potential conflict.

    Do you have a staging site where this can be recreated?

    Kind regards

    Thread Starter cgmichaelm

    (@cgmichaelm)

    Yes I’m using Germanized. And we don’t have a staging environment at the moment.

    I can’t reproduce the error. Sometimes it happens, sometimes it doesn’t. Only solution deactivate Klarna?

    Plugin Author Payment Plugins

    (@mrclayton)

    @cgmichaelm When I get some time I’m going to try and find why this seems to happen with the Germanized plug-in.

    Yeah if you’re concerned with orders not being processed then you might want to disable Klarna or disable the Germanize plug-in.

    Plugin Author Payment Plugins

    (@mrclayton)

    @cgmichaelm I tested using the latest version of the Germanized plugin and I didn’t have any issues with Klarna. The redirect to the order received page was successful every time.

    Thread Starter cgmichaelm

    (@cgmichaelm)

    I’m using Germanized (3.4.8) and Germanized Pro (3.2.1). Both are the latest versions.

    The problem is reproduceable with orders that are “pending payment” and you open the “customer payment page” through the order details. This how I could reproduce the redirect problem that clients have when they checkout. Using normal checkout it mostly worked for me too.

    Plugin Author Payment Plugins

    (@mrclayton)

    @cgmichaelm

    Your original request did not mention those details so I assumed you were referring to the checkout page, not the order pay page.

    I’ll test order pay page and see if I can recreate the issue.

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @cgmichaelm,

    I have not been able to reproduce the issue you have described when paying on the Pay for Order page.

    What kind of permalink settings do you have set?

    Kind Regards,

    Plugin Author Payment Plugins

    (@mrclayton)

    @cgmichaelm,

    Please reach out to me via the Help button located in the plugin settings. While I haven’t been able to re-create the issue, I might have an idea of why it’s happening.

    I need your help testing a change in the Stripe plugin.

    Kind Regards,

    Thread Starter cgmichaelm

    (@cgmichaelm)

    Permalink setting:

    Common Settings:
    – day and name

    Optional:
    Product category base: “product-category”
    Product tag base: “product-tag”

    Product permalinks
    Custom base: “/produkt/”
    (I don’t know why this is set to custom. It doesn’t really make sense…)

Viewing 9 replies - 1 through 9 (of 9 total)
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