Klarna Payments from Sweden

  • Resolved magic8ball2

    (@magic8ball2)


    8 months ago

    I have an issue with Klarna Payments from Sweden. I can acceppt Klarna payments from Germany, but not from Sweden. They all fail and users go away. Some of them then try credit card, some work but many also fail. I have not too many customers from Sweden, but all have the same problem.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey there, @magic8ball2! Thanks for contacting us. I’m happy to help you.

    I checked our documentation and Klarna should work on Sweden as mentioned here.

    So let’s investigate to figure out what is going on ??

    Do you know exactly what error message the customer gets when the payment fails?
    If you are able to provide a screenshot of it with us, that would be great.
    I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

    To confirm, the error they get is on the checkout page and the system does not create a order for it, correct?

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter magic8ball2

    (@magic8ball2)

    Hi, Sorry I couldn’t find all teh information yet but it seems that Klarna doesn’t include the shipping cost for some reason. With Credit Card payment it is no problem.

    Hey, @magic8ball2!

    Hi, Sorry I couldn’t find all teh information yet

    No worries! If you are able to get it, it would be helpful to know exactly what error message they see ??

    While you try to get this info, I suggest enable debug mode? You can do that by going to WooCommerce > Settings > Payments > WooPayments > Advanced settings.

    With debug mode active, if the error happens again it might generate error logs that can be helpful in investigating this issue.

    For now, please share:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via?https://gist.github.com/?and send the link here.

    If the error happens after having debug mode active, please also search for WooPaymente/Klarna errors on the logs.

    Looking forward to your reply.

    Have a wonderful day!

Viewing 3 replies - 1 through 3 (of 3 total)
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