Klarna not loading on checkout

  • Resolved art2dev

    (@art2dev)


    3 years, 1 month ago

    Klarna does not load on the checkout page. It appears, but the customer cannot checkout once it is selected.

    It suddenly stopped working and I have no idea why. Klarna is activated in Stripe. No logs.

    WordPress version: 5.7.5
    Newest version of your plugin.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @art2dev,

    Your “Proceed to Step 3” button does not have the place_order ID that is standard for WooCommerce and required by the plugin.

    That is why Klarna is not working. You need to ensure your checkout page has a clickable place_order button.

    Nothing about the Stripe plugin’s Klarna integration has changed in the latest release so it wouldn’t be related to the Stripe plugin.

    Kind Regards,

    Thread Starter art2dev

    (@art2dev)

    Hi,

    thank you for the answer.

    Deactivating WooCommerce Germanized (features the multistep checkout in this shop) completely does resolve the issue.

    But I think this is not correct. We have multiple shops with a separate Klarna plugin (not provided by Stripe) and multistep checkouts (from same and other plugins and themes like Flatsome) where the Step 3 button does not have the ID of “place_order”. Only the “place order button” in the third step (as it should be). And Klarna works there.

    Your plugin might not be compatible with multistep checkout and it could be worth checking out why that is not working for your Klarna implementation, but for others.

    Kind regards

    Plugin Author Payment Plugins

    (@mrclayton)

    @art2dev If you’re using a Pro version of this Germanized plugin please contact us using the Help button in the plugin settings.

    Do you have a staging site where more testing can be performed?

    Regards,

    Plugin Author Payment Plugins

    (@mrclayton)

    @art2dev the next release of the plugin removes the reliance on the place_order button being named correctly and just uses the form submit event. That should make it fully compatible with your multi-step checkout.

    Kind Regards,

Viewing 4 replies - 1 through 4 (of 4 total)
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