Klarna fails on half of the payments

Hi @muleque,

Have you configured the webhook per the plugin documentation? The webhook is necessary to ensure Stripe can notify your site when the Klarna source can be charged. That is a fail safe in case your customers exit the redirect flow before the payment can be completed.

Kind Regards,

Hi,

no…i dont think so. Just installed the plugin? any documentation/tutorial?

PS: fastest support ever, better than any livechat ^^

Best Muleque

Hi @muleque

If you navigate to the API Settings page of the plugin and scroll down to the webhook section there is a link to the webhook guide.

Also each settings page has a documentation link at the top of the page.

Kind regards,

Hello @mrclayton

I have just noticed that i have not added the webhook so i did now, but i have a multidomain setup i added it for the .com domain, will it work if payments were made on the .se domain?

Its not a multisite setup, they share the same backend, just multilingual.

I can add Webhookv for every domain on stripe dashboard but on the plugin, it can be added only for one domain.

Hi @fmsgroup,

You just need one webhook since they share the same backend.

Kind Regards,

I adjusted the webhook as proposed in your first reply. However, today I got another cancelled payment. Same as before. Credit card works perfectly fine.
Any other suggestions?

Best
Muleque

Hi @muleque

Did you confirm that the webhook was configured properly by performing a webhook test in the Stripe dashboard? You can also
Check for any webhook delivery failures in the Stripe webhook logs.

This still looks to me like a webhook issue. What happens is the order has a pending payment status and since the webhook doesn’t receive the event, the order never gets set to processing/completed. A pending order is automatically cancelled by WooCommerce after a certain amount of time.

What url did you configure as your webhook?

Kind regards,

Thanks for your help.
I performed the connection-test in the stripe-plugin. Is that what you mean?
When on the webhook on the stripte page (not the plugin) there is no error.

my webhook url is: https://my-site.at//wp-json/wc-stripe/v1/webhook

using: payment_intent.succeeded, charge_refunded, charge.failed, charge.succeeded, source.chargeable.

The thing is, that stripe does not show anything about this payment. Everything looks just fine. But the transaction does not appear in stripe. Also, just 2 hours earlier another customer used Klarna and had no problem with the payment.

Best
Muleque

update: I just saw when I test the connection from the stripe plugin I can see an error in the stripe logs saying: missing parameter – type.
That looks like a problem to me. what now?

Best Muleque

Are you using some kind of plugin that bypasses the checkout?

I’ve seen where some plugins actually redirect the customer to the thank you page before the payment can be processed.

Can you reach out to me via the support help button in the plugin? This doesn’t look like an issue with the Stripe plugin.

Kind regards,