Klarna Error

  • Resolved thebeautystore

    (@thebeautystore)


    3 years, 8 months ago

    When using Klarna Payments, if the customer enters there mobile number, email address, name or address incorrectly. Klarna will give an error such as option not available, we can’t verify the address.

    Unfortunately this makes the whole screen greyed out and unuseable. So that the customer can’t return to the details and correct the mistake.

    I havent had a successful Klarna order in the last 3 days.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Niklas H?gefjord

    (@niklashogefjord)

    Hi,

    I just tested to recreate this issue but I get a popup with an error message and also a “Close” button. Don’t you see a popup modal at all or don’t you see the button in your modal?

    Thread Starter thebeautystore

    (@thebeautystore)

    I get the popup modal, but when you click the close button. It closes the popup modal, but the page is still unuseable.

    Thread Starter thebeautystore

    (@thebeautystore)

    I am also the store owner and I am unable to checkout with Klarna.

    The plugin asks if I would like to use my existing account, I say yes. It thens sends a code to my mobile number, I enter and then it goes to the next screen and says your purchase cant be accepted.

    In the backend it just says

    The payment has not been finalized with Klarna.

    Plugin Author Kristi at Klarna

    (@klarna)

    Hi @thebeautystore

    I managed to locate the issue and i have a fix for this now. We will be pushing a hotfix for this today so you can update in a bit and hopefully it should solve your issue.

    Thread Starter thebeautystore

    (@thebeautystore)

    Great thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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