Klarna doesn’t accept USD?

  • Resolved hamster2116

    (@hamster2116)


    2 years, 4 months ago

    Hi, I’m doing some test orders in my store and I choose billing/shipping country USA, selected currency is USD (I use WOOCS plugin). Klarna shows up as an option, when I want to Pay with Klarna I get a red banner on top of checkout saying “The currency provied (usd) is invalid. Payments with klarna support the following currencies: eur, dkk, gbp, nok, sek” In the plugin settings, it says Klarna accepts USD. I also have Klarna enabled as payment method in account settings on stripe.com.
    Does anynone have an idea how to solve this. I did check with Stripe and they said it must have something to do with WooCommerce. Any help is appreciated.

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  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @hamster2116,

    We have responded to your support request via email. In the future, please do not submit multiple requests as it only slows down our response time.

    Does anynone have an idea how to solve this. I did check with Stripe and they said it must have something to do with WooCommerce

    This is not a plugin issue. Your Stripe account is not eligible to process Klarna in the USD currency. You will need to add the US to the country exclusion list on the Klarna Settings page of the Stripe plugin.

    In the plugin settings, it says Klarna accepts USD

    That notice is provided to display all of the possible currencies Klarna is compatible with. It’s not a list of the currencies your account is eligible for.

    Kind Regards,

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