Klarna cancelled Url not working

  • Resolved kgndev

    (@kgndev)


    1 year, 3 months ago

    Klarna canceled the URL move redirect to the success, not moved to the fail page or checkout page and the order status failed

    Please help with this issue

    • This topic was modified 1 year, 3 months ago by kgndev.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @kgndev,

    Greetings from WebToffee support. Thank you for reaching out to us.

    To help us better understand the issue please share the following information:

    1. The WooCommerce System status report (WooCommerce -> Status -> Get system status report)
    2. Screenshots of the Thank you page, order edit page, and the order note.
    3. Stripe log of the affected order from your Stripe dashboard (Stripe dashboard -> Payments > Go to the affected order > Events & Logs) with both request and response for the below APIs:
      /v1/sources
      /v1/customers
      /v1/charges

    Awaiting your response.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @kgndev,

    We haven’t heard back from you for a while. We are marking this thread as resolved since it has been inactive for a while.

    You can create a new thread if you require any further assistance.

Viewing 2 replies - 1 through 2 (of 2 total)
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