Klarna Address Error

  • Resolved tommyd17

    (@tommyd17)


    3 years, 10 months ago

    Hi,

    I am using your stripe payment plugin mainly to integrate Klarna pay on invoice for my shop.
    Hovever there is an error when selecting pay on invoice in the checkout.
    Seems like the Address is not forwarded or given to Klarna.

    This is a main problem, as a lot of our customers use Klarna to checkout on our page.

    Could you take a look at this please?
    I am using your plugin together with Checkout WC

    Screenshot: https://imgur.com/9rPJuub

    Thanks in advance for your answer,
    Tom

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @tommyd17,

    You don’t appear to have Klarna enabled at this time. If you have a staging site where this can be duplicated please share that url.

    Kind Regards,

    Thread Starter tommyd17

    (@tommyd17)

    Hi,

    you can test it here: https://staging.hummels-krapferl.at/

    all the best,
    Tom

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @tommyd17,

    I have determined the cause of the issue. In the CheckoutWC plugin, the shipping address is treated as the default address with the option to use a different billing address.

    When the customer opts to use the same billing address as shipping address, the billing address fields are never synced with the shipping address and so the Stripe plugin does not send the full owner address object since the billing address fields are blank.

    This is something that will need to be corrected on the CheckoutWC side I believe. I will contact the team that develops CheckoutWC and let them know.

    Kind Regards,

    Thread Starter tommyd17

    (@tommyd17)

    Hi,

    thank you for that. I opened a ticket as well.

    Thread Starter tommyd17

    (@tommyd17)

    Hi,

    any news on this? I talked with the developer of CheckoutWC about the issue and he said that you will fix this?

    Thanks for an update,
    Tom

    Plugin Author Payment Plugins

    (@mrclayton)

    @tommyd17 I spoke with him to and he told me he fixed this issue on his side haha.

    Looks like there has been a miscommunication somewhere. I’ll reach out and see what’s going on.

    Kind regards

    Plugin Author Payment Plugins

    (@mrclayton)

    @tommyd17 I spoke with the developer and they confirmed they fixed this on their end. I tested and it’s working find for me.

    They also let me know they sent you a message via their support system.

    Kind Regards,

Viewing 7 replies - 1 through 7 (of 7 total)
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