Kite initial release – Customer Test & Review :)

  • Resolved Thane

    (@thanewest)


    7 years, 9 months ago

    Hello,
    Congrats on the integration release! This is somewhat of a review of the plugin, and discussion for support and continued development discussion.

    I’m on all updated WP/WC and my other plugins are updated and have no conflicts as well, my private server is entirely updated and secure as well. I’m a web developer so I have a great grasp of PHP/SQL and installing programs/plugins/etc, so when I try a new plugin I usually expect they are built with technologically unsavvy consumers in mind, so I usually never have a problem with plugins, this will serve as the basis for my disgruntled review of the plugin’s initial release.

    So my review of my initial test:
    it’s not intuitive. Upon installing the plugin I expected to need to go to a settings page to input my API keys or login info for my Kite.ly account, there never was a prompt for this and I couldn’t find a settings area to connect the plugin to my kite.ly account, so not really sure how to proceed if the most basic thing for this type of plugin cannot be accomplished (the connection from my store to the dropshipper).

    So that being said, I went through the plugin’s first steps to create a product, it was a bit annoying that it auto selects all products for creation during that process (I can see a lot of store owners accidentally creating all those products/variations and not meaning to), also with this type of service, it is a disservice to try getting people to bulk create the entire catalog using default settings, store owners should and probably do have more care and pride in their store than to dump that many products into their store without fine tuning and configuring each one – 1 at a time. Next, once I de-selected the entire catalog – I published 1 item (without a connection to my Kite.ly account I had no idea how this is supposed to work?). The publisher hanged on that screen for a while, I opened another tab to check my Products>Products page and saw my test product there (the images didn’t load, but not something I wanted to troubleshoot when I knew the plugin wasn’t actually connected to my Kite.ly account).

    After the failure of my first two tests (connecting the plugin to kite.ly and creating a test product), I went on to explore the rest of the plugin, which was quick since there aren’t many variables to set or customize… I went ahead and used the shipping tool to automatically set up the zones and classes, which was nice to have that automated, the only downside being at de-activation you’re stuck with 100 shipping classes to manually remove (lol)… The uninstaller on the setting/tools page also claimed to remove Kite.ly products, which it did not (my test product had to be manually trashed).

    If this was an actual review of the plugin, it would be 1 star. LoL. I’m excited to see another dropshipper/ondemand-printer attempt to bring their service to Woo, but this plugin still needs some work before I think it will be usable by anyone.

    Thanks for building on the Woocommerce/Wordpress community and goodluck!

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  • Plugin Contributor vsego

    (@vsego)

    Hello,

    Thank you for your feedback.

    Some of the design choices that you mention were made on purpose, and will change with time as we take into account users’ feedback.

    At the moment, the plugin connects to Kite.ly by automatically opening a fresh account using your e-mail address. It is not designed to connect with your existing account, but if youwish to do so, there is a workaround. You can unsinstall the plugin (not just disable it; its entries in wp_options need to be removed) and reactivate it. This time, the automatic registration will fail (it will say so under “Settings”, where you’d normally put your credit card info in) and, under “Tools”, you will be able to use your original account’s email address to tie to Kite.ly. The confirmation will be done through email, as we don’t expose Kite.ly’s API keys to the plugin users at the moment.

    Choosing a default selection of products would indeed be useful, and it is something that we intend to introduce in a future release.

    As for the steps that failed (the progress window should not have hanged and the uninstaller should have cleared all the plugin’s data), we would appreciate it if you could send the relevant entries of your Apache’s error_log to our support address, [email protected], so we can try to figure out why is it failing for you and fix it. Please, also include any other information that you think might help us. For product images, it would be useful to know which theme are you using, as this part relies heavily on WooCommerce’s hooks in the product page.

    Kind regards.

    Plugin Contributor vsego

    (@vsego)

    Hi!

    We have released the version 1.0.1. Please try it and let us know if it resolves the issues that you had with the plugin.

Viewing 2 replies - 1 through 2 (of 2 total)
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