Kit is displaying wrong URL

@kompoghp Can you perform the following troubleshooting steps to try and get this issue resolved:
– Update to the latest version of the plugin if not already done. There was a similar issue reported previously, you can find it here. This similar issue was addressed with previous updates.
– Check your “WordPress Address (URL)” and “Site Address (URL)” from your general settings and ensure they match
– Temporarily disable any redirection and caching plugins
– Disconnect the Site Kit module before connecting again from a browser incognito window to check if the problem persists

If the above fails to resolve the issue can you share your Site Health information?

Hi Thanks a lot for your help and support…

I followed step by step your procedure and the problem is persisting in the incognito window and the problem is stil persisting

So here is my site health info

### wp-core ###

version: 5.2.4
site_language: en_GB
user_language: en_GB
permalink: /%category%/%postname%/
https_status: true
user_registration: 1
default_comment_status: open
multisite: false
user_count: 41
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/nogr1331/public_html/thenotebar
wordpress_size: 4.52 GB (4854130547 bytes)
uploads_path: /home/nogr1331/public_html/thenotebar/wp-content/uploads
uploads_size: 424.63 MB (445256465 bytes)
themes_path: /home/nogr1331/public_html/thenotebar/wp-content/themes
themes_size: 4.47 MB (4683004 bytes)
plugins_path: /home/nogr1331/public_html/thenotebar/wp-content/plugins
plugins_size: 215.60 MB (226072245 bytes)
database_size: 140.27 MB (147080112 bytes)
total_size: 5.29 GB (5677222373 bytes)

### wp-active-theme ###

name: The Note Bar
version: 3.0.3.1551865193
author: Child Theme Configurator
author_website: (undefined)
parent_theme: Musik
theme_features: post-thumbnails, automatic-feed-links, title-tag, menus, html5, post-formats, custom-background, infinite-scroll, widgets
theme_path: /home/nogr1331/public_html/thenotebar/wp-content/themes/musiks

### wp-themes (2) ###

Musik: version: 3.0.3, author: Flatfull.com
Twenty Nineteen: version: 1.4, author: WordPress Team

### wp-plugins-active (83) ###

Add to Cart button Text for Easy Digital Downloads: version: 1.0.2, author: Brainstorm Force
Admin Bar & Dashboard Control: version: 1.2.5, author: Author: Collins Agbonghama (W3Guy LLC)
Admin Columns: version: 3.4.6, author: AdminColumns.com
Akismet Anti-Spam: version: 4.1.3, author: Automattic
ARI Adminer: version: 1.2.3, author: ARI Soft
Basic User Avatars: version: 1.0.3, author: Jared Atchison
Blog2Social: Social Media Auto Post & Scheduler: version: 5.9.0, author: Blog2Social, Adenion
Brozzme add plugins thumbnails: version: 1.4.5, author: benoti
BuddyPress: version: 5.0.0, author: The BuddyPress Community
BuddyPress Multilingual: version: 1.6, author: OnTheGoSystems
CBX RSS Feed for Custom Post Types: version: 1.4, author: Codeboxr Team
Clean Image Filenames: version: 1.2.1, author: Upperdog
Compact Audio Player: version: 1.9.6, author: Tips and Tricks HQ
Content Views: version: 2.2.0, author: Content Views
Content Views Pro: version: 5.6.1, author: Content Views
Crop Thumbnails: version: 1.2.5, author: Volkmar Kantor
Custom Post Type Widgets: version: 1.2.0, author: thingsym
Custom Taxonomy Order: version: 2.10.0, author: Marcel Pol
Dashboard Widgets Suite: version: 2.3, author: Jeff Starr
DeleteCustom: version: 1.1, author: Marta Garabatos
Duplicate Widgets: version: 1.2, author: themesfactory
Easy Digital Downloads: version: 2.9.19, author: Easy Digital Downloads
Easy Digital Downloads - Blocks: version: 1.0.1, author: Easy Digital Downloads
Easy Digital Downloads - Continue Shopping: version: 1.0.3, author: Sean Davis
Easy Digital Downloads - External Products: version: 1.1.0, author: Daniel J Griffiths
Easy Digital Downloads - Manual Purchases: version: 2.0.5, author: Easy Digital Downloads
Easy Digital Downloads Multilingual: version: 1.3.4, author: OnTheGoSystems
Easy Social Share Buttons for WordPress: version: 6.2.9, author: CreoApps
Easy Social Share Buttons for WordPress: Extended Buttons Pack: version: 1.0, author: CreoApps
Easy Social Share Buttons for WordPress Addon - Post Views: version: 1.0, author: CreoApps
Ecommerce Conversion Tracking: version: 1.0.3, author: Catapult Themes
EditorsKit: version: 1.19, author: Jeffrey Carandang
Enable Media Replace: version: 3.3.6, author: ShortPixel
Export All URLs: version: 3.6, author: Atlas Gondal
Favorites: version: 2.3.1, author: Kyle Phillips
Featured Images in RSS for Mailchimp & Other Email: version: 1.5.2, author: 5 Star Plugins
Flo Forms: version: 1.0.15, author: Flothemes
FS Poster: version: 3.2.4, author: FS-Code
GTmetrix for WordPress: version: 0.4.4, author: GTmetrix
iThemes Security: version: 7.4.1, author: iThemes
Jilt for Easy Digital Downloads: version: 1.5.0, author: Jilt
Leverage Browser Caching: version: 1.8, author: Rinku Yadav
Loco Translate: version: 2.3.1, author: Tim Whitlock
Mailster - Email Newsletter Plugin for WordPress: version: 2.4.6, author: EverPress
Mailster Google Analytics: version: 1.2, author: EverPress
Mailster WPML: version: 0.4, author: EverPress
Media Library Assistant: version: 2.80, author: David Lingren
Notes Widget Wrapper: version: 1.2.0, author: Steve Puddick
NotificationX: version: 1.4.2, author: WPDeveloper
o2switch - WpTiger: author: (undefined), version: 24-10-19
Piklist: version: 1.0.4, author: Piklist
Pods - Custom Content Types and Fields: version: 2.7.15, author: Pods Framework Team
Rank Math Google Indexing API: version: 1.2, author: Rank Math
Rank Math SEO: version: 1.0.34.2, author: Rank Math
Re-add text underline and justify: version: 0.2, author: Brice Capobianco
Regenerate Thumbnails Advanced: version: 2.1.0, author: ShortPixel
Remove Old Slugs: version: 2.3.0, author: Algoritmika Ltd
reSmush.it Image Optimizer: version: 0.1.22, author: reSmush.it
Shortcodes Ultimate: version: 5.6.0, author: Vladimir Anokhin
Shortcodes Ultimate: Additional Skins: version: 1.5.7, author: Vladimir Anokhin
Shortcodes Ultimate: Extra Shortcodes: version: 1.7.2, author: Vladimir Anokhin
Shortcodes Ultimate: Shortcode Creator: version: 1.5.14, author: Vladimir Anokhin
Site Kit by Google: version: 1.0.1, author: Google
SiteOrigin CSS: version: 1.2.4, author: SiteOrigin
Strong Testimonials: version: 2.40.0, author: MachoThemes
Tako Movable Comments: version: 1.0.7, author: Ren Aysha
Temporary Login Without Password: version: 1.5.21, author: StoreApps
Tidio Chat: version: 4.2.1, author: Tidio Ltd.
Ultimate Addons for Gutenberg: version: 1.14.0, author: Brainstorm Force
UpdraftPlus - Backup/Restore: version: 1.16.20, author: UpdraftPlus.Com, DavidAnderson
What The File: version: 1.5.4, author: Never5
Widget Context: version: 1.2.0, author: Kaspars Dambis
Widget Importer & Exporter: version: 1.5.5, author: ChurchThemes.com
WP-Sweep: version: 1.1.1, author: Lester 'GaMerZ' Chan
WP Dashboard Notes: version: 1.0.9, author: Jeroen Sormani
wpDiscuz: version: 5.3.4, author: gVectors Team (A. Chakhoyan, G. Zakaryan, H. Martirosyan)
WP Extended Search: version: 1.3, author: 5um17
WPML CMS Nav: version: 1.5.2, author: OnTheGoSystems
WPML Media: version: 2.5.5, author: OnTheGoSystems
WPML Multilingual CMS: version: 4.3.3, author: OnTheGoSystems
WPML Sticky Links: version: 1.5.0, author: OnTheGoSystems
WPML String Translation: version: 3.0.3, author: OnTheGoSystems
WPML Translation Management: version: 2.9.2, author: OnTheGoSystems

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
gd_version: bundled (2.1.0 compatible)
ghostscript_version: 9.25

### wp-server ###

server_architecture: Linux 3.10.0-714.10.2.lve1.5.17.1.el7.x86_64 x86_64
httpd_software: Apache
php_version: 7.3.11 64bit
php_sapi: litespeed
max_input_variables: 1000
time_limit: 30
memory_limit: 2048M
max_input_time: -1
upload_max_size: 512M
php_post_max_size: 512M
curl_version: 7.62.0 OpenSSL/1.0.2k
suhosin: false
imagick_availability: false
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.5.5-10.3.18-MariaDB
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/nogr1331/public_html/thenotebar/wp-content
WP_PLUGIN_DIR: /home/nogr1331/public_html/thenotebar/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 2048M
WP_DEBUG: false
WP_DEBUG_DISPLAY: false
WP_DEBUG_LOG: true
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### buddypress ###

version: 5.0.0
active_components: Community Members, Extended Profiles, Account Settings, Friend Connections, Private Messaging, Activity Streams, Notifications, User Groups
template_pack: BuddyPress Nouveau 5.0.0
! hide-loggedout-adminbar: Yes
! bp-disable-account-deletion: Yes
! bp-disable-avatar-uploads: Yes
! bp-disable-cover-image-uploads: Yes
! bp-disable-profile-sync: Yes
! bp_restrict_group_creation: No
! bp-disable-group-avatar-uploads: No
! bp-disable-group-cover-image-uploads: No
! bp-disable-blogforum-comments: Yes
_bp_enable_heartbeat_refresh: Yes
_bp_enable_akismet: Yes

### pods ###

pods-server-software: Apache
pods-user-agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.87 Safari/537.36
pods-session-save-path: /opt/alt/php73/var/lib/php/session
pods-session-save-path-exists: Yes
pods-session-save-path-writable: Yes
pods-session-max-lifetime: 1440
pods-opcode-cache-apc: No
pods-opcode-cache-memcached: No
pods-opcode-cache-opcache: No
pods-opcode-cache-redis: No
pods-object-cache-apc: No
pods-object-cache-apcu: No
pods-object-cache-memcache: No
pods-object-cache-memcached: No
pods-object-cache-redis: No
pods-memory-current-usage: 164.818M
pods-memory-current-usage-real: 34.000M
pods-network-wide: No
pods-install-location: /home/nogr1331/public_html/thenotebar/wp-content/plugins/pods/
pods-developer: No
pods-tableless-mode: No
pods-light-mode: No
pods-strict: No
pods-allow-deprecated: Yes
pods-api-cache: Yes

@kompoghp Apologies for the late response. You have a large number of plugins active, any of which may be contributing to the issue you are encountering. Do you have any other site on the same hosting platform you can check with, or are you able to create a staging site or check with some of your plugins temporarily deactivated?

@kompoghp we’ve just released version 1.1.0 and advise updating. It would be great if you could let us know if your issue is resolved or reply with any further information requested above. Thanks!

Hi thanks for your answers…
Sorry for not answering earlier…

No I don’t have any stage environment

The problem is still here with the new version…

Actually it’s a bit annoying but not a big deal…

I can provide a temporary admin login if you wish to check things… Needs to be communicated through PM though and with condition you don’t make any changes without asking me before…

@kompoghp thanks for following up!

While we are not allowed access to your site, I can see if we can recreate the same on a testing site so we can investigate further. I see your WordPress installation is in a subdirectory, could you confirm what are the WordPress URL and Site URL under Settings > General from the WordPress Dashboard? Thanks!

Hi thanks for your answer
the two urls are

https://kompozitor.fr/thenotebar

@kompoghp I am unable to replicate this same issue from my side. Can you login to Google Analytics and go to the admin panel of that property. From there please check the “Default URL” option under “Property Settings”.

Hi, thanks for your answer…
The default URL in analytics is the URL of the website

https://kompozitor.fr/thenotebar

@kompoghp That could be the problem, we may need to raise a GitHub issue for this although I’ll try and replicate the same issue myself first.

If you want you can temporarily modify the URL from Analytics by removing thenotebar directory. Analytics should pick up all folders. Views (with a filter) can then be used to gather info on the WordPress install/directory only.

I will keep this support topic open while I check.

@kompoghp I can confirm the same issue from my side, with Site Kit installed in a sub directory and with the “Default URL” set to include the subdirectory from within Analytics.

The issue is Analytics related, as opposed to Site Kit, which just pulls the report from Analytics. Removing the subdirectly from within the “Default URL” within Analytics resolves the issue. As suggested you can use “views” along with “filters” to report on specific WordPress installs or subdirectories.

I hope that answers your query. If you have any further questions let me know.

Thanks for the answer, but to be honest, I don’t understand anything, this is far too technical for me…

I’ll keep the wrong URLs in the wordpress kit as I don’t want to break anything in analytics.

Thanks for investigating anyway…

@kompoghp No problem, and understood about not wanting to change your Analytics settings. If you do want to correct the links you you can open your Analytics account and that property specifically. From the Admin tab you will find the “Default URL” option. Removing the subfolder should correct the URLs from within Site Kit.