Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    @kompoghp Can you perform the following troubleshooting steps to try and get this issue resolved:
    – Update to the latest version of the plugin if not already done. There was a similar issue reported previously, you can find it here. This similar issue was addressed with previous updates.
    – Check your “WordPress Address (URL)” and “Site Address (URL)” from your general settings and ensure they match
    – Temporarily disable any redirection and caching plugins
    – Disconnect the Site Kit module before connecting again from a browser incognito window to check if the problem persists

    If the above fails to resolve the issue can you share your Site Health information?

    Thread Starter Kompozitor

    (@kompoghp)

    Hi Thanks a lot for your help and support…

    I followed step by step your procedure and the problem is persisting in the incognito window and the problem is stil persisting

    So here is my site health info

    
    ### wp-core ###
    
    version: 5.2.4
    site_language: en_GB
    user_language: en_GB
    permalink: /%category%/%postname%/
    https_status: true
    user_registration: 1
    default_comment_status: open
    multisite: false
    user_count: 41
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /home/nogr1331/public_html/thenotebar
    wordpress_size: 4.52 GB (4854130547 bytes)
    uploads_path: /home/nogr1331/public_html/thenotebar/wp-content/uploads
    uploads_size: 424.63 MB (445256465 bytes)
    themes_path: /home/nogr1331/public_html/thenotebar/wp-content/themes
    themes_size: 4.47 MB (4683004 bytes)
    plugins_path: /home/nogr1331/public_html/thenotebar/wp-content/plugins
    plugins_size: 215.60 MB (226072245 bytes)
    database_size: 140.27 MB (147080112 bytes)
    total_size: 5.29 GB (5677222373 bytes)
    
    ### wp-active-theme ###
    
    name: The Note Bar
    version: 3.0.3.1551865193
    author: Child Theme Configurator
    author_website: (undefined)
    parent_theme: Musik
    theme_features: post-thumbnails, automatic-feed-links, title-tag, menus, html5, post-formats, custom-background, infinite-scroll, widgets
    theme_path: /home/nogr1331/public_html/thenotebar/wp-content/themes/musiks
    
    ### wp-themes (2) ###
    
    Musik: version: 3.0.3, author: Flatfull.com
    Twenty Nineteen: version: 1.4, author: WordPress Team
    
    ### wp-plugins-active (83) ###
    
    Add to Cart button Text for Easy Digital Downloads: version: 1.0.2, author: Brainstorm Force
    Admin Bar & Dashboard Control: version: 1.2.5, author: Author: Collins Agbonghama (W3Guy LLC)
    Admin Columns: version: 3.4.6, author: AdminColumns.com
    Akismet Anti-Spam: version: 4.1.3, author: Automattic
    ARI Adminer: version: 1.2.3, author: ARI Soft
    Basic User Avatars: version: 1.0.3, author: Jared Atchison
    Blog2Social: Social Media Auto Post & Scheduler: version: 5.9.0, author: Blog2Social, Adenion
    Brozzme add plugins thumbnails: version: 1.4.5, author: benoti
    BuddyPress: version: 5.0.0, author: The BuddyPress Community
    BuddyPress Multilingual: version: 1.6, author: OnTheGoSystems
    CBX RSS Feed for Custom Post Types: version: 1.4, author: Codeboxr Team
    Clean Image Filenames: version: 1.2.1, author: Upperdog
    Compact Audio Player: version: 1.9.6, author: Tips and Tricks HQ
    Content Views: version: 2.2.0, author: Content Views
    Content Views Pro: version: 5.6.1, author: Content Views
    Crop Thumbnails: version: 1.2.5, author: Volkmar Kantor
    Custom Post Type Widgets: version: 1.2.0, author: thingsym
    Custom Taxonomy Order: version: 2.10.0, author: Marcel Pol
    Dashboard Widgets Suite: version: 2.3, author: Jeff Starr
    DeleteCustom: version: 1.1, author: Marta Garabatos
    Duplicate Widgets: version: 1.2, author: themesfactory
    Easy Digital Downloads: version: 2.9.19, author: Easy Digital Downloads
    Easy Digital Downloads - Blocks: version: 1.0.1, author: Easy Digital Downloads
    Easy Digital Downloads - Continue Shopping: version: 1.0.3, author: Sean Davis
    Easy Digital Downloads - External Products: version: 1.1.0, author: Daniel J Griffiths
    Easy Digital Downloads - Manual Purchases: version: 2.0.5, author: Easy Digital Downloads
    Easy Digital Downloads Multilingual: version: 1.3.4, author: OnTheGoSystems
    Easy Social Share Buttons for WordPress: version: 6.2.9, author: CreoApps
    Easy Social Share Buttons for WordPress: Extended Buttons Pack: version: 1.0, author: CreoApps
    Easy Social Share Buttons for WordPress Addon - Post Views: version: 1.0, author: CreoApps
    Ecommerce Conversion Tracking: version: 1.0.3, author: Catapult Themes
    EditorsKit: version: 1.19, author: Jeffrey Carandang
    Enable Media Replace: version: 3.3.6, author: ShortPixel
    Export All URLs: version: 3.6, author: Atlas Gondal
    Favorites: version: 2.3.1, author: Kyle Phillips
    Featured Images in RSS for Mailchimp & Other Email: version: 1.5.2, author: 5 Star Plugins
    Flo Forms: version: 1.0.15, author: Flothemes
    FS Poster: version: 3.2.4, author: FS-Code
    GTmetrix for WordPress: version: 0.4.4, author: GTmetrix
    iThemes Security: version: 7.4.1, author: iThemes
    Jilt for Easy Digital Downloads: version: 1.5.0, author: Jilt
    Leverage Browser Caching: version: 1.8, author: Rinku Yadav
    Loco Translate: version: 2.3.1, author: Tim Whitlock
    Mailster - Email Newsletter Plugin for WordPress: version: 2.4.6, author: EverPress
    Mailster Google Analytics: version: 1.2, author: EverPress
    Mailster WPML: version: 0.4, author: EverPress
    Media Library Assistant: version: 2.80, author: David Lingren
    Notes Widget Wrapper: version: 1.2.0, author: Steve Puddick
    NotificationX: version: 1.4.2, author: WPDeveloper
    o2switch - WpTiger: author: (undefined), version: 24-10-19
    Piklist: version: 1.0.4, author: Piklist
    Pods - Custom Content Types and Fields: version: 2.7.15, author: Pods Framework Team
    Rank Math Google Indexing API: version: 1.2, author: Rank Math
    Rank Math SEO: version: 1.0.34.2, author: Rank Math
    Re-add text underline and justify: version: 0.2, author: Brice Capobianco
    Regenerate Thumbnails Advanced: version: 2.1.0, author: ShortPixel
    Remove Old Slugs: version: 2.3.0, author: Algoritmika Ltd
    reSmush.it Image Optimizer: version: 0.1.22, author: reSmush.it
    Shortcodes Ultimate: version: 5.6.0, author: Vladimir Anokhin
    Shortcodes Ultimate: Additional Skins: version: 1.5.7, author: Vladimir Anokhin
    Shortcodes Ultimate: Extra Shortcodes: version: 1.7.2, author: Vladimir Anokhin
    Shortcodes Ultimate: Shortcode Creator: version: 1.5.14, author: Vladimir Anokhin
    Site Kit by Google: version: 1.0.1, author: Google
    SiteOrigin CSS: version: 1.2.4, author: SiteOrigin
    Strong Testimonials: version: 2.40.0, author: MachoThemes
    Tako Movable Comments: version: 1.0.7, author: Ren Aysha
    Temporary Login Without Password: version: 1.5.21, author: StoreApps
    Tidio Chat: version: 4.2.1, author: Tidio Ltd.
    Ultimate Addons for Gutenberg: version: 1.14.0, author: Brainstorm Force
    UpdraftPlus - Backup/Restore: version: 1.16.20, author: UpdraftPlus.Com, DavidAnderson
    What The File: version: 1.5.4, author: Never5
    Widget Context: version: 1.2.0, author: Kaspars Dambis
    Widget Importer & Exporter: version: 1.5.5, author: ChurchThemes.com
    WP-Sweep: version: 1.1.1, author: Lester 'GaMerZ' Chan
    WP Dashboard Notes: version: 1.0.9, author: Jeroen Sormani
    wpDiscuz: version: 5.3.4, author: gVectors Team (A. Chakhoyan, G. Zakaryan, H. Martirosyan)
    WP Extended Search: version: 1.3, author: 5um17
    WPML CMS Nav: version: 1.5.2, author: OnTheGoSystems
    WPML Media: version: 2.5.5, author: OnTheGoSystems
    WPML Multilingual CMS: version: 4.3.3, author: OnTheGoSystems
    WPML Sticky Links: version: 1.5.0, author: OnTheGoSystems
    WPML String Translation: version: 3.0.3, author: OnTheGoSystems
    WPML Translation Management: version: 2.9.2, author: OnTheGoSystems
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_GD
    imagick_module_version: Not available
    imagemagick_version: Not available
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 9.25
    
    ### wp-server ###
    
    server_architecture: Linux 3.10.0-714.10.2.lve1.5.17.1.el7.x86_64 x86_64
    httpd_software: Apache
    php_version: 7.3.11 64bit
    php_sapi: litespeed
    max_input_variables: 1000
    time_limit: 30
    memory_limit: 2048M
    max_input_time: -1
    upload_max_size: 512M
    php_post_max_size: 512M
    curl_version: 7.62.0 OpenSSL/1.0.2k
    suhosin: false
    imagick_availability: false
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 5.5.5-10.3.18-MariaDB
    client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/nogr1331/public_html/thenotebar/wp-content
    WP_PLUGIN_DIR: /home/nogr1331/public_html/thenotebar/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 2048M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: false
    WP_DEBUG_LOG: true
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable
    
    ### buddypress ###
    
    version: 5.0.0
    active_components: Community Members, Extended Profiles, Account Settings, Friend Connections, Private Messaging, Activity Streams, Notifications, User Groups
    template_pack: BuddyPress Nouveau 5.0.0
    ! hide-loggedout-adminbar: Yes
    ! bp-disable-account-deletion: Yes
    ! bp-disable-avatar-uploads: Yes
    ! bp-disable-cover-image-uploads: Yes
    ! bp-disable-profile-sync: Yes
    ! bp_restrict_group_creation: No
    ! bp-disable-group-avatar-uploads: No
    ! bp-disable-group-cover-image-uploads: No
    ! bp-disable-blogforum-comments: Yes
    _bp_enable_heartbeat_refresh: Yes
    _bp_enable_akismet: Yes
    
    ### pods ###
    
    pods-server-software: Apache
    pods-user-agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.87 Safari/537.36
    pods-session-save-path: /opt/alt/php73/var/lib/php/session
    pods-session-save-path-exists: Yes
    pods-session-save-path-writable: Yes
    pods-session-max-lifetime: 1440
    pods-opcode-cache-apc: No
    pods-opcode-cache-memcached: No
    pods-opcode-cache-opcache: No
    pods-opcode-cache-redis: No
    pods-object-cache-apc: No
    pods-object-cache-apcu: No
    pods-object-cache-memcache: No
    pods-object-cache-memcached: No
    pods-object-cache-redis: No
    pods-memory-current-usage: 164.818M
    pods-memory-current-usage-real: 34.000M
    pods-network-wide: No
    pods-install-location: /home/nogr1331/public_html/thenotebar/wp-content/plugins/pods/
    pods-developer: No
    pods-tableless-mode: No
    pods-light-mode: No
    pods-strict: No
    pods-allow-deprecated: Yes
    pods-api-cache: Yes
    
    
    Plugin Support James Osborne

    (@jamesosborne)

    @kompoghp Apologies for the late response. You have a large number of plugins active, any of which may be contributing to the issue you are encountering. Do you have any other site on the same hosting platform you can check with, or are you able to create a staging site or check with some of your plugins temporarily deactivated?

    @kompoghp we’ve just released version 1.1.0 and advise updating. It would be great if you could let us know if your issue is resolved or reply with any further information requested above. Thanks!

    Thread Starter Kompozitor

    (@kompoghp)

    Hi thanks for your answers…
    Sorry for not answering earlier…

    No I don’t have any stage environment

    The problem is still here with the new version…

    Actually it’s a bit annoying but not a big deal…

    I can provide a temporary admin login if you wish to check things… Needs to be communicated through PM though and with condition you don’t make any changes without asking me before…

    @kompoghp thanks for following up!

    While we are not allowed access to your site, I can see if we can recreate the same on a testing site so we can investigate further. I see your WordPress installation is in a subdirectory, could you confirm what are the WordPress URL and Site URL under Settings > General from the WordPress Dashboard? Thanks!

    Thread Starter Kompozitor

    (@kompoghp)

    Hi thanks for your answer
    the two urls are

    https://kompozitor.fr/thenotebar

    Plugin Support James Osborne

    (@jamesosborne)

    @kompoghp I am unable to replicate this same issue from my side. Can you login to Google Analytics and go to the admin panel of that property. From there please check the “Default URL” option under “Property Settings”.

    Thread Starter Kompozitor

    (@kompoghp)

    Hi, thanks for your answer…
    The default URL in analytics is the URL of the website

    https://kompozitor.fr/thenotebar

    Plugin Support James Osborne

    (@jamesosborne)

    @kompoghp That could be the problem, we may need to raise a GitHub issue for this although I’ll try and replicate the same issue myself first.

    If you want you can temporarily modify the URL from Analytics by removing thenotebar directory. Analytics should pick up all folders. Views (with a filter) can then be used to gather info on the WordPress install/directory only.

    I will keep this support topic open while I check.

    Plugin Support James Osborne

    (@jamesosborne)

    @kompoghp I can confirm the same issue from my side, with Site Kit installed in a sub directory and with the “Default URL” set to include the subdirectory from within Analytics.

    The issue is Analytics related, as opposed to Site Kit, which just pulls the report from Analytics. Removing the subdirectly from within the “Default URL” within Analytics resolves the issue. As suggested you can use “views” along with “filters” to report on specific WordPress installs or subdirectories.

    I hope that answers your query. If you have any further questions let me know.

    Thread Starter Kompozitor

    (@kompoghp)

    Thanks for the answer, but to be honest, I don’t understand anything, this is far too technical for me…

    I’ll keep the wrong URLs in the wordpress kit as I don’t want to break anything in analytics.

    Thanks for investigating anyway…

    Plugin Support James Osborne

    (@jamesosborne)

    @kompoghp No problem, and understood about not wanting to change your Analytics settings. If you do want to correct the links you you can open your Analytics account and that property specifically. From the Admin tab you will find the “Default URL” option. Removing the subfolder should correct the URLs from within Site Kit.

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