Kindly requesting support: Fallback image on mobile does not show

  • paulyp

    (@paulyp)


    7 years ago

    Hello Elementor support team.

    I am kindly requesting support for the following issue:

    I placed a video background in a section on a page. I also set a fallback image for mobile. Instead of a fallback image on mobile the mobile screen is showing up just blank/grey. I have tried hard resetting cache, waiting a few days, disabling plugins, changing my page settings, disabling header, disable all/any background I have etc and could not get it to work.

    What can i do to fix this? I’ve built my entire site around elementor. Please help!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter paulyp

    (@paulyp)

    PS. I am using Astra. So i know it can’t be my theme!

    I’ve searched all over the internet as well as these forums -I only found one thread on a random website which was for a specific theme that gave css code that didn’t appear relevant to my theme.

    • This reply was modified 7 years ago by paulyp.
    • This reply was modified 7 years ago by paulyp.
    snifflevalve

    (@snifflevalve)

    @paulyp –
    Not sure what to say as I just now tried it and my fallback image shows up on my iPhone 6s and Galaxy Tab 4. Also using Astra theme.

    Which header did you disable? You have no doubt tried using different images.

    Cheers!
    Lyle

    • This reply was modified 7 years ago by snifflevalve. Reason: typo
    Stratosphere

    (@stratosphere)

    Where is the mobile fall back, I would like to use it if it works. My mobile version is very badly messed up, images don’t show up and when I edit the mobile version on the home page it affects the desktop version also, which should not happen.
    The mobile home page for me, should just show an image, and a menu, that’s all I need. Please let me know. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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