key validation failed: Not able to send Newsletter

  • Tarun Paliwal

    (@tarun-paliwal)


    1 month ago

    Getting error in sending newsletters using MailPoet

    We are using thirdParty smtp to send the emails (Sparkpost) and it configured correctly and was working previously.
    This is I get in error log:
    mss.ERROR: key-validation.failed
    {“http_code”:403,”home_url”:”https://morseconsulting.ca”,”key_type”:”mss”} {“free_plugin_version”:”5.7.1″,”premium_plugin_version”:”5.7.0″,”memory_usage”:”178 MB”,”url”:”/wp-admin/admin-ajax.php”,”ip”:”182.71.30.158″,”http_method”:”POST”,”server”…..

    System status
    https://prnt.sc/WS0MAvnLb7Um

    Last working Log
    https://prnt.sc/jz9REXfGQQUE

    • This topic was modified 1 month ago by Yui.
    • This topic was modified 1 month ago by Tarun Paliwal.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Tarun Paliwal

    (@tarun-paliwal)

    Hi
    This issue has fixed.
    Wordfence was blocking this.
    After all debug, just tried to disable wordfence and enable it again. And issue has fixed.

    In case of ‘403’ error ( while using third party for sending emails ), Security and caches plugins may cause this issue. These plugins should need to deactive for test.

    Plugin Support Gui A. a11n

    (@guicmazeredo)

    Hi @tarun-paliwal ,

    Thanks a lot for sharing your troubleshooting steps and how you got it fixed. That will help other customers facing similar issues in the future.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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