Keeps going into Safe Mode, two domains

  • Resolved alexbrasovan

    (@alexbrasovan)


    3 years, 2 months ago

    Hi,

    Our website has two domains pointing to the same WP installation (WPML translation) and we keep having Jetpack going into Safe Mode. If I choose the “Move your settings” option then it fixes the issue temporarily but at some point later it goes into Safe Mode again. Is it necessary to create a separate connection for the second domain or is it possible for Jetpack to treat both domains as part of one site?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hello @alexbrasovan,

    I’m happy to help you with this issue happening at your end. I see that your site runs a Jetpack Scan plan, which allows you to get priority support for any questions and problems related to your Jetpack plugin.

    At this reason, could you contact us via this contact form and mention this thread? We’ll get back to you as soon as possible. Thanks!

    Thread Starter alexbrasovan

    (@alexbrasovan)

    Hi,

    I’ve already contacted you regarding that issue last month before Christmas. Still haven’t received any reply. That’s why I’m posting here.

    Anonymous User 18700194

    (@anonymized-18700194)

    Hi @alexbrasovan –

    I looked and could not find a recent support ticket from you.

    That said, I can see that Jetpack is getting confused by the two sites. I would recommend creating a separate connection for each site. Jetpack cannot have the same connection associated with multiple domains.

    That said, if you continue to have issues, please contact us via our contact form as you will receive priority support.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Keeps going into Safe Mode, two domains’ is closed to new replies.