Keeps disconnecting and shows a horrible red warning instead

  • Resolved phalancs

    (@phalancs)


    4 years, 5 months ago

    This plugin works from time to time, but it keeps disconnecting from Instagram, and it keeps telling me the API changes in june 2020 (or so). Which is months and many versions ago.

    But instead of notifying me in the backend it shows a horribly ugly red warning in the frontend!

    Please remove this waring from the frontend. At least show a cached version from the last updated content and push a message to the backend but this currently is really annoying.

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Author beluserra

    (@beluserra)

    Hi
    could you please explain further about disconnection
    you can share screenshots using snipboard.io
    regards

    Simular issue, the token keeps expring and just shows a red message on the website to all users.

    https://snipboard.io/bKx2rq.jpg

    Does the token not auto renew? Below is the text as its not easily readable.

    Error validating access token: Session has expired on Sunday, 22-Nov-20 10:54:25 PST. The current time is Wednesday, 25-Nov-20 02:48:55 PST.

    • This reply was modified 4 years, 4 months ago by shanerutter.
    • This reply was modified 4 years, 4 months ago by shanerutter.
    Thread Starter phalancs

    (@phalancs)

    Exactly. If the connections breaks, the function should break gracefully.
    This frontend warning is visible for all visitors ans it is unbearable!

    Also in the backend there is a message that shows up even when the plugins works! Which is really annoying. So you never really know if there is an issue (unless a visitor tells you because they are forced to see it…)

    https://snipboard.io/JgovcT.jpg

    Please revise the messaging system.

    Plugin Author beluserra

    (@beluserra)

    HI
    thanks for your comments, this is solved discconecting and connecting again the account
    https://quadlayers.com/documentation/instagram-feed-gallery/account
    the expiration time was imposed by instagram for data protection.
    for next release this procedure could be set as automatic regeneration
    sorry for problems caused
    regards

    Joe

    (@webworksjoe)

    @beluserra good to hear that this might be resolved in the next release. Many thanks.

    However one issue remains which is the appearance of the widget whenever it disconnects (which historically has been very frequent).

    It would perhaps be far better for most of your users to hide the widget on the frontend when the token expires/diconnects and instead display a message in /wp-admin or fire an email to the admin address.

    The front end appearance of the widget when the token expires is really bad!

    Plugin Author quadlayers

    (@quadlayers)

    hello @phalancs
    you can remove the update token alert by click in the X button

    Plugin Author beluserra

    (@beluserra)

    Please update to version 3.1 there token will be automatically renewed on that version.
    please pay special attention that is necessary to be still onworking to apply…
    regards

    Thread Starter phalancs

    (@phalancs)

    It happened again today. I am fed up with this. Please REMOVE the warning with this class: “insta-gallery-alert”!!!!

    It is damn annoying to have such an ugly warning in the frontend. We ask you to fail gracefully if the instagram connection breaks!

    @quadlayers: NO, you cannot dismiss the warning. Please have a look at the screenshots here. We are talking about the ugly red warning in the frontend.

    https://snipboard.io/SC5kVg.jpg

    • This reply was modified 4 years, 3 months ago by phalancs.
    • This reply was modified 4 years, 3 months ago by phalancs.
    Plugin Author quadlayers

    (@quadlayers)

    hello @phalancs
    please update to 3.1.0
    remove and renew your tokens through the Account tab
    with this version the tokens should be renewed 10 days after expires

    Thread Starter phalancs

    (@phalancs)

    This thread is not about the tokens or the disconnection itself (Instagram is likely to change stuff in the future anyways). Did you remove that red warning in the frontend?

    Edit: Oh wait I had updated prior to my post yesterday and the red warning is still there. This thread is NOT resolved.

    • This reply was modified 4 years, 3 months ago by phalancs.
    Plugin Author quadlayers

    (@quadlayers)

    is not possible to remove the warning as its displayed when there is no cache and the token fails because there is nothing to show

    There is no need for the warning to be public, it should only display if you are logged in as an admin. The public does not need to see a big red message telling them somthing has gone wrong.

    Thread Starter phalancs

    (@phalancs)

    @quadlayers Of course you can remove it. Why are you saying this, you have put it there in the first place. You find it in this file templates/alert.php

    The backend notice is sufficient.

    Plugin Author quadlayers

    (@quadlayers)

    ok we will move this to the dev team and include this exclusion in the next update

    Thread Starter phalancs

    (@phalancs)

    Thank you.

    • This reply was modified 4 years, 3 months ago by phalancs.
Viewing 15 replies - 1 through 15 (of 16 total)
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