Keeps Crashing Our Site

  • Resolved FAOU

    (@faou)


    3 months, 2 weeks ago

    I received a notification from Wordfence that it was not able to update rules or something, so I clicked on the link to try to update them. Wordfence keeps crashing our site. It does not appear to need an update, but with it on no one can get to our site without this error:

    Request Timeout

    This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter FAOU

    (@faou)

    Apparently, Wordfence is having an issue with Rank Math.

    An error of type E_ERROR was caused in line 52 of the file /home/*****/public_html/wp-content/plugins/wordfence/lib/wfView.php. Error message: Uncaught wfViewNotFoundException: The view /home/*****/public_html/wp-content/plugins/seo-by-rank-math/views/common/modal-prompt.php does not exist or is not readable. in /home/*****/public_html/wp-content/plugins/wordfence/lib/wfView.php:52
    Stack trace:
    #0 /home/*****/public_html/wp-content/plugins/wordfence/lib/wordfenceClass.php(6243): wfView->render()
    #1 /home/*****/public_html/wp-content/plugins/wordfence/lib/wordfenceClass.php(6169): wordfence::setupAdminVars()
    #2 /home/*****/public_html/wp-includes/class-wp-hook.php(324): wordfence::admin_init()
    #3 /home/*****/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
    #4 /home/*****/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
    #5 /home/*****/public_html/wp-admin/admin-ajax.php(45): do_action()
    #6 {main}
      thrown

    Plugin Support wfpeter

    (@wfpeter)

    Hi @faou,

    We don’t often see wfViewNotFoundException but the cases where it has shown up seem like a mix of code from an old and new version of the plugin. It seems like a reinstall should overwrite any corrupted files: https://www.wordfence.com/help/advanced/remove-or-reset/

    Thanks,
    Peter.

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