Bonus points for the fast response!

  • Spent a good couple of hours battling with this plugin. Really wanted it to work. Sadly it kept freezing to the point that it was causing a complete crash of the browser tab within Chrome. Never seen this before!

    Also for some reason it seems to need full authentication with my YouTube channel. Not entirely sure why. I already have a working API key so I’m not sure why further authentication is required. Tried without the additional Google authentication step… but crashed the browser again.

    EDIT: See reply below

    • This topic was modified 1 year, 10 months ago by vlz31402.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @vlz31402,

    I am sorry to hear of your issues with the plugin! We haven’t had any other reports of the plugin causing these issues or freezing for our users and we would love to get some additional information on this and get it working for you.

    As for authentication, the YouTube channel connection does require some permissions but we only ask for what is necessary to display a feed. That being said the best way to display a feed is to use an API key as described in our documentation here and if you have issues with this we are always happy to help walk you through the steps.

    For us to be able to assist you please send us a support request on our website using the form found here where one of our support reps will get back to you.

    If there is anything else we can do during or after this to bring our plugin to a 5-star plugin in your eyes don’t hesitate to let us know!

    Thanks!
    Joel

    Thread Starter vlz31402

    (@vlz31402)

    OK, very impressed by the fast response! Much appreciated. Tried again and it’s now working perfectly.

    The only thing I’ve done differently is not by-passing the initial wizard, which is odd. It’s also now not asking for the additional YouTube authentication and is working fine with the API.

    We’ll put it down to a glitch in the matrix. Thanks again. ??

    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @vlz31402 I am super happy to hear you were able to get it working! We will review the process and ensure our documentation is up to date with any changes Google has made to the API Key creation. This is also helpful for us to improve our onboarding process when the plugin is first installed.

    Thanks again and have a great week!

Viewing 3 replies - 1 through 3 (of 3 total)
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