Keeping Balance

Your account balance is still bigger than zero because Gourl Gateway expected that default network fee will be 0.002 BTC for sending bitcoin to your external address.
In fact, network fees were less and therefore has not used money as fees go back to your account.

We can only manually process all outstanding balances from all user payment boxes when user close his gourl account.Our system does not allow us to do this in any other way.

Please use Bitcoin Cash for small payments (bitcoin cash minimum forward amount is 0.0005 BCH; i.e. 20 times less than bitcoin minimum amount)!

Hello there,

You mean you couldn’t develop and design to deduct the exact fee and release the rest? Does it make sense for you to keep 3 times more than the fee as a payment fee?
And probably you are asking me to close my account and pay half of it for the next transaction fee to receive the remaining balance.
And thank you for your suggestion, But I prefer to not force my clients to do what they don’t want to do.